Our Biffa operatives have a database of all properties that have paid to use the service, and will not collect garden waste presented from any home that is not registered. Bins, waste & recycling. Failure to loosen the compacted waste, reduce the weight or fullness of the container or regularly presenting over-full or over-weight containers may mean the council discontinues the service without refund. If you have any queries please contact us on 01233 331111. When you subscribe to the service, we collect information about you to allow us to provide the service and to allow us to contact you in relation to the renewal of your subscription. Dear Ashford Borough Council, Under the Freedom Of Information Act I would like to request the following data: - The number of missed bin collections in 2018, 2019 and 2020 - How many extra bin lorries had to be sent out to pick up bins missed during their routine collections in 2018, 2019, 2020 [3]https://www.ashford.gov.uk/transparency/ 267K Food waste will be collected next week alongside recycling as normal. Ashford Borough Council. Report a problem with a street bin. Current customers may request an additional container(s) at a cost which is a pro-rata amount up to their next renewal of their current service. What should you do if you are a business? Please visit our gardenwaste collection sign-up page if you would like to join the service and be eligible for garden waste collection. Affected households will be. Established in 2008. Your information will be retained along with You should report any missing bins by calling Ashford Borough Council on 01233 331111. Anyone who registers for garden waste collections (at a cost of 45 a year) will receive a new 240 litre brown wheeled container and will have their garden waste collected every fortnight (except at Christmas and New Year). Council reserves the right to refuse to empty a garden waste container that contain incorrect materials. Sustainable Christmas - Christmas Food Waste, Customer Service, IT and Digital Strategy - Strand 5, Customer Service, IT and Digital Strategy - Strand 4, Customer Service, IT and Digital Strategy - Strand 3, Customer Service, IT and Digital Strategy - Strand 2, View our website tutorial videos to see how you can complete simple tasks on our website, Street Cleansing, graffiti, Vandalismor Litter, Housing benefit and council tax support change in circumstances form, Council tax landlords tenancy information, Cancel your council tax single occupancy discount, National Non Domestic Rates occupation form, National Non Domestic Rates vacation form, report a road or travel issue directly toKCC, Roads, Pavements, potholes and cycle paths, Report environmental issues (e.g. If your bin has been missed and not stated on this web page as a missed collection, please call us on 0345 0020022 or email: waste.strategy@lichfielddc.gov.uk or fill in the online missed bin form. Did you know you can view and comment on planning applications on our website? Ashford TN23 1PL. is a registered charity in England and Wales (1076346) not share your information with any third parties unless we are required Dnipro is the administrative centre of Dnipropetrovsk Oblast. On the day bookings are available. To report your missed bin: You'll need to wait until after 5pm on your collection day as this is the time when we update the missed streets list every collection day. The annual fee will be applied to each container. Bin collections update. If you are unable to access this account then please complete our garden waste change of circumstances form. After this, we will not return until the next scheduled collection day. Waste Collections Update - Tuesday 13 December. Council accepts no responsibility for loss or damage to any hardware, Ashford Borough Council is the data controller for any Bulky collections will be still be available to residents at other times, with a new price of 20 for up to 3 items. It won't be considered a 'missed bin' unless all of these apply. A missed service does not constitute a refund. please contact us to discuss the matter further. Please note: If you decide to stop the garden service the council does not offer refunds as it would be uneconomical due to the administration costs involved. This will mean that you may get a text or phone call from your bank when you make an online transaction which requires you to confirm your details. You can check what goes in which bin on our bin guide page. Council Tax) Find your local councillor Contact us (there is the option to create an account, so all correspondence will be in one. Missed bin collection. You can also take your waste to the . nonetheless consider it is within our remit for an exceptional reason SocietyWorks Ltd but recipients are responsible for carrying out their own checks. Report a missed bin. Information provided to us will be kept for a suitable period specific to your complaint. I confirm that my complaint does not relate to any of the options above, and is a complaint. We also encourage all residents to compost their garden waste at home wherever possible - you can produce your own compost by using organic kitchen waste and waste from the garden and Ashford residents can now get great deals on composting equipment at www.getcomposting.com. Bin collections in Swale will be collected a . This fee covers the collection of up to 4 items, only 1 white good per booking. Our Twitter is monitored Mon-Fri only. transmission in error please contact the sender, and delete the message. WhatDoTheyKnow also publishes and archives requests and responses, building a massive archive of information. is a registered charity in England and Wales (1076346) Updates will be communicated through social media and/or Ashford Borough Councils website. Write toInformation Resilienceand Transparency Team, Kent The council may transfer the councils rights and obligations under the T&Cs to another organisation but only on the basis that it does not affect obligations due to the customer under these T&Cs. For example SW1A 2AA Find a postcode on Royal Mail's postcode finder What you need to know. 1XQ. Our collection vehicles have an on board data base listing all properties that have registered and paid for the garden waste service. Where a container has been presented correctly but has been genuinely missed by the crew, the customer reports a missed collection and leaves the container out so that the crew can easily get to it. Established in 2008. Download The Garden Waste Service provides reporting function to request the contractor attend and conduct a missed service. Did you know you can view and comment on planning applications on our website? The deadline to apply for a proxy vote for the local elections on 4 May 2023 is 5pm Tuesday 25 April 2023. FOI Requests, Sorry! Its a convenient way to report any concerns directly to us. Did you know you can view and comment on planning applications on our website? your request for 4yrs. ME14 Protection Officer, Ashford Borough Council, Civic Centre, Tannery Lane, Councils data protection pages which can be found at Council accepts no responsibility for loss or damage to any hardware, You must report it before midnight on the next working day. The first collection of garden waste will commence no earlier than seven working days or on your next scheduled collection date whichever is soonest. Precautions have been taken to ensure that this is a virus free message If you move house within the Ashford borough and wish to continue with the service, please take the container with you and notify the council of your change of address so that the account can be transferred. Report a missed bin; Garden waste; The BIG Ashfield Spring Clean 2023; Bulky waste collection. If your reference looks like 2018/00123 track your report here, If your reference looks like 1234567 track your report here, Bins: Assisted CollectionsBins: missed collectionBins: replace lost or brokenDiscarded syringesReport a litter/dog bin issue, Public toilets & community toilet scheme issue, Dog FoulingLost or stolen dogsStray dogsDead animals. Report a missed household waste collection including blue, green, garden, food or clinical waste. Council Tax) Find your local councillor Contact us (there is the option to create an account, so all correspondence will be in one place and both trackable and accessible 24/7). Complete the form below to report your missed bin. Complaints relating to any aspect of the service or for repeated service failure should be reported to Ashford Borough Council through their complaints procedure. For collections due the rest of the week please present your bins as normal, as crews will be working hard to make the rounds in the hope of being able to collect. Penalty Charge Notice - How to Appeal section, General refuse and recycling service reporting form, https://www.ashford.gov.uk/transparency/information-rights/privacy. To advise us of a change, for example, change of address, cancellation of service and removal of bin or moving of service to a new address, then please visit your garden waste account. Find your nearest Household Waste Recycling Centre. No it is completely up to you if you want to register for these collections. Report a missed bin. Have your say on 4 May; key dates loom for Ashford borough and parish elections News. View our website tutorial videos to see how you can complete simple tasks on our website. We are experiencing some delays in the delivery of brown bins at the moment due to the manufacturer beingimpacted by COVID-19. The customer must indemnify the council against claims and liabilities arising from the presentation of the containers on the customers property that are not due to any act or default of the Council. Your information will be used to administrate your request, and We understand that sometimes, waste collections are missed, and this causes frustrations. We provide commercial intended for the named addressee(s) only and may contain marked material The council will contact you to arrange this. telephone: 0800 183 84 84. And don't forget,if youre out and about and spot something, dont ignore it report it! The council reserves the right to vary these terms and conditions at any time without agreement with the customer. Well arrange for it to be emptied as soon as possible. Are you the owner of any commercial copyright on this page? Only a container provided by Ashford Borough Council will be emptied. It is the customers responsibility to remove the incorrect item(s) prior to the next collection. If you havent already, make sure you renew your subscription by making a payment as soon as possible to ensure your collections continue. Missed collections must be reported within 48 hours of the designated day of collection. Ashford Borough Council only reserves the right to cancel the service if garden waste containers or the service is misused. Ai chi yw perchennog unrhyw hawlfraint masnachol ar y dudalen hon? The annual cost of the service is published on Ashford Borough Councils website. named addressee (or authorised to receive it for the addressee) you may You will also be able to report stolen bins online in the near future. [2]www.ashford.gov.uk or contact the Data Protection Officer at, The Data For more information about your data protection rights please see the An account will keep many of your dealings with the council in one secure place, which will save you time the next time you contact our customer service team. intended for the named addressee(s) only and may contain marked material If you have decided not to renew your subscription, please take a moment to leave us some feedback. Bins should be on the edge of your property nearest the road by 6am on collection day. If you need to cancel your booking or wish to make any alterations to the items listed, you will need to contact us on 01233 331111, two working days before your collection date. Swale. If a customers container is filled with incorrect materials on two occasions, advice is offered by the council and a container is filled with incorrect materials on a further occasion the council may terminate the customers subscription, remove the containers and cease the provision of the service to the customer without refunding the fee to the customer. The way you pay online has changed and your bank has introduced additional security checks for most online payments. Gardenwaste collectionsare fortnightly (except at Christmas and New Year). Prior to complaining all previous missed incidents must have been reported to Ashford Borough Council. Therefore, if a gardenwaste bin isplaced outside a property that has not registered for it, will not be emptied. If the council is entitled to remove containers it may will recover its containers from the property using any/all reasonable means of access. Are you using a mobile device? We will Sustainable Christmas - Christmas Food Waste, Customer Service, IT and Digital Strategy - Strand 5, Customer Service, IT and Digital Strategy - Strand 4, Customer Service, IT and Digital Strategy - Strand 3, Customer Service, IT and Digital Strategy - Strand 2. For more information on your data protection rights or on how to contact our data protection officer, please visit the data protection pages on our website at https://www.ashford.gov.uk/transparency/information-rights/privacy. Free bulky waste collection; Assisted bin collection; Commercial & trade waste. New properties should be provided with a wheeled bin by the developer or management company, alternatively one can be purchased from the Council at a cost of 49.50 including VAT. Containers are used at the Customers own risk. Should they choose to do this, they have an obligation to let you know where this is the case, and what the benefits and costs are, who they share it with, and what options you have. You should only report a missed collection after 4.30pm on the day of collection. You can check which bin is due for collection in the bin collection calendar. . Your donations keep this site and others like it running. Any other changes to your circumstances including name, bank account, and email address must be reported to Ashford Borough Council. The cost of the annual subscription includes hiring the brown bin, and we may need to take the bin back if you are no longer using the service. ), Contact us (there is the option to create an account, so all correspondence will be in one place and both are trackable and accessible 24/7). may have interactions with you which results in us receiving and The following items cannot be disposed of through the garden waste service: large branches (greater than 10cm in diameter), soil, stones, gravel, rocks, rubble, plastic plant pots or trays, or any other household waste. Cobbs Wood Industrial Estate Brunswick Road Ashford TN23 1EL. fly-tipping, abandoned vehicles,dog fouling, etc. Problems with our services can be reported here: https://t.co/GcHcB7ff9s What should you do if you are a business? No refunds will be made once the service has commenced. Order new or replacement bins. Garden waste containers must be presented at the kerbside on the boundary of the property no later than 6am on the day of collection and in a safe manner. Toggle navigation. services through our wholly owned subsidiary email:. named addressee (or authorised to receive it for the addressee) you may If we have been told that you cannot have help or use a council service. If you need to log an emergency repair to a council property, please call 0800 011 3241. . . Otherwise, the annual renewal date is for May every year. FOI Requests, Ashford Borough Council 17 September 2019. . FOI Requests, Current holders of a garden waste collection service can request further containers at additional cost. Report a new problem eg: missed collection, missing bin, damaged bin Check the status of a problem already reported to us Check next collection dates and view updates about current and recent collections and a limited company (03277032). View as HTML, Dear Lauren Smithson, Thank you for your recent Freedom of Information After a missile attack on the warehouses of the tank brigade, smoldering ammunition began, their explosions and scattering are possible, the press service of the Krivoy Rog City Council reports. Scarborough Borough Council, Town Hall, St Nicholas Street, Scarborough, North Yorkshire. The council or contractor has the authority to apply stickers to garden waste containers to identify issues or to provide education on items appropriate to recycle. Weno longer collect garden waste in black bags left out with your normal rubbish. Your personal details will not be passed to any other organisation or third party. Kent County Council (KCC) maintain roads and travel in Kent. If the council alters the collection day, we will provide notification to customers at the earliest opportunity. A site to help anyone submit a Freedom of Information request. Assisted Collection - Help Moving Your Bins, Garden Waste Change Of Circumstances Form, New Build Property Bin Request (Housing Developments), New Build Property Bin Request (Individual Property), Kent Does - Pledge2recycle Plastic Recycling, New waste and recycling contract commencing March 2024, Online Planning and Building Control Application Search Help, Proposed Sevington Inland Border Facility, Proposed Waterbrook Inland Border Facility, Council Tax Long-Term Empty Premium Charge, Unoccupied property requiring or undergoing major repairs/structural alteration - prescribed ClassD discount, Council Tax Exceptional Circumstances Payment Scheme, Council Tax Exceptional Circumstance Policy 2022/23, Council Tax Single Person Discount Review, Car Park Permits, Season Tickets and Vouchers, Application for a Plot at Chilmington Gypsy and Traveller Site, ABC Electrical Services Customer Testimonials, Housing Development and Regeneration Team, Application For A Plot At Chilmington Gypsy And Traveller Site, Report Squatters or Unauthorised Occupants, Report An Unauthorised Encampment Or Development, Household Support Fund - 1 October 2022- 31 March 2023, Providing evidence towards a benefit claim, Housing Benefit And Council Tax Reduction Review, Welfare Reform Intervention Self Referral Form, Council Tax Exceptional Circumstances Payments, Ashford Food Banks and Other Essential Supplies, Energy Bill Support Scheme and Alternative Funding, Support from other agencies, community groups and charities, Planning Ahead - Making Funeral Arrangements, Cemetery Fees, Regulations And Application Forms, Grave Ownership And Transferring Ownership, Queen's Green Canopy: "Plant a tree for the Jubilee", Book a Sports Facility - (Pitchside or Courtside), Ashford Celebrates: the Coronation of King Charles III, The Queens Platinum Jubilee and the 80th Anniversary of HMS Albacore & the Ashford Sea Cadets, NHS, Social Care & Frontline Workers' Day, Guidance and Support for Ukrainian Guests, Ashford Borough Council Support for Ukraine, Advice and Support For the Armed Forces Community, Show Your Support for the Armed Forces Community, Further Information for the Armed Forces Community, Advice and Guidance From Business Support Organisations, Loveashford.com: Ashford's Digital High Street, AshfordFor.com: Information about Investing, Working and Living Here, Cooling Towers and Evaporative Condensers Regulations 1992 online form, Workplace Sanitary Accommodation And Washing Facilities, Free Business Advice From Kent and Medway Growth Hub, Our Bursary Scheme - Support While You Study, How To Complete Your Online Application Form. If you have an account you can log in and select 'New Requests' to submit your collection request. What should you do if you are a business? Report missed bin collections Make payments online (e.g. email: environment@ashfield.gov.uk. If you bins are not collected on your collection day, when safe to do so please take your bin back in, and present again on your next refuse collection date (w/c 26 December). Due to the weather, we have not been able to provide a full waste collection service this week. Ashford Borough Council, Download a zip file of all correspondence. The garden waste service operate on a rolling year basis. Following completion of service on the scheduled collection day the customer must return the container to within the property boundary the same day. [2]www.ashford.gov.uk or contact the Data Protection Officer at, The Data Also, by no longer taking garden waste with household refuse, we can ensure it is properly composted and reused, instead of being sent for incineration. you left your bin out in the correct place on the correct day by 6am. Anyone who registers for garden waste collections (at a cost of 45 a year) will receive a new 240 litre brown wheeled container and will have their garden waste collected every fortnight (except at Christmas and New Year). Sustainable Christmas - Christmas Food Waste, Customer Service, IT and Digital Strategy - Strand 5, Customer Service, IT and Digital Strategy - Strand 4, Customer Service, IT and Digital Strategy - Strand 3, Customer Service, IT and Digital Strategy - Strand 2. if the customer does not renew their subscription at the end of a subscription period the council will arrange for the customers containers to be collected. Information Regulations. This Please enter your postcode online to find out if your collection falls under week 1 or week 2. Tel: 01723 232323 . you are reporting a missed bin within 2 working days of the original collection day. 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Garden waste containers not presented by 6.00am on the day of collection cannot be reported as missed and will not be considered a missed collection. Biffa contractors at work in Maidstone (24584005) On average around 10 to 15 rounds have been delayed each week . up to RESTRICTED and should be handled accordingly. Household waste recycling centre. Link to this Report. White goods are collected separately to your other large items. copying or disclosure is strictly prohibited and may be unlawful. If a member of our staff or someone working on our behalf has treated you unfairly. Licensing and permits. Order Bins for a New Development. If you no longer want to have your garden waste collected contact us: email environment@ashfield.gov.uk. Assisted Collection - Help Moving Your Bins, Garden Waste Change Of Circumstances Form, New Build Property Bin Request (Housing Developments), New Build Property Bin Request (Individual Property), Kent Does - Pledge2recycle Plastic Recycling, New waste and recycling contract commencing March 2024, Online Planning and Building Control Application Search Help, Proposed Sevington Inland Border Facility, Proposed Waterbrook Inland Border Facility, Council Tax Long-Term Empty Premium Charge, Unoccupied property requiring or undergoing major repairs/structural alteration - prescribed ClassD discount, Council Tax Exceptional Circumstances Payment Scheme, Council Tax Exceptional Circumstance Policy 2022/23, Council Tax Single Person Discount Review, Car Park Permits, Season Tickets and Vouchers, Application for a Plot at Chilmington Gypsy and Traveller Site, ABC Electrical Services Customer Testimonials, Housing Development and Regeneration Team, Application For A Plot At Chilmington Gypsy And Traveller Site, Report Squatters or Unauthorised Occupants, Report An Unauthorised Encampment Or Development, Household Support Fund - 1 October 2022- 31 March 2023, Providing evidence towards a benefit claim, Housing Benefit And Council Tax Reduction Review, Welfare Reform Intervention Self Referral Form, Council Tax Exceptional Circumstances Payments, Ashford Food Banks and Other Essential Supplies, Energy Bill Support Scheme and Alternative Funding, Support from other agencies, community groups and charities, Planning Ahead - Making Funeral Arrangements, Cemetery Fees, Regulations And Application Forms, Grave Ownership And Transferring Ownership, Queen's Green Canopy: "Plant a tree for the Jubilee", Book a Sports Facility - (Pitchside or Courtside), Ashford Celebrates: the Coronation of King Charles III, The Queens Platinum Jubilee and the 80th Anniversary of HMS Albacore & the Ashford Sea Cadets, NHS, Social Care & Frontline Workers' Day, Guidance and Support for Ukrainian Guests, Ashford Borough Council Support for Ukraine, Advice and Support For the Armed Forces Community, Show Your Support for the Armed Forces Community, Further Information for the Armed Forces Community, Advice and Guidance From Business Support Organisations, Loveashford.com: Ashford's Digital High Street, AshfordFor.com: Information about Investing, Working and Living Here, Cooling Towers and Evaporative Condensers Regulations 1992 online form, Workplace Sanitary Accommodation And Washing Facilities, Free Business Advice From Kent and Medway Growth Hub, Our Bursary Scheme - Support While You Study, How To Complete Your Online Application Form. What goes in your bins and boxes. For collections due the rest of the week please present your bins as normal, as crews will be working hard to make the rounds in the hope of being able to collect. Report missed bin collections Make payments online (e.g. handle and treat your personal data can be found here: Bulky item collections will be suspended from Monday, December 26 2022 to Monday, January 9 2023. Did you know you can view and comment on planning applications on our website? We can replace a stolen binfree of charge. Sharing the best of our borough. Any personal stickers applied to the container are non-returnable. If you have submitted a report to us via our report it system, you can track its progress. This does not affect your statutory rights. For Mondays missed collections, and properties during the remainder of the week that we are unable to reach, we will collect them week commencing 26 December. If containers are over-filled or over weight it is the customers responsibility to remove the item(s) prior to the next collection. WhatDoTheyKnow also publishes and archives requests and responses, building a massive archive of information. Did you know you can view and comment on planning applications on our website? Dnipro, formerly Dnipropetrovsk (1926-2016), is Ukraine's fourth-largest city, with about one million inhabitants. If your collection was due. Your donations keep this site and others like it running.