As controversy erupts around Clarence and Ginni Thomas, FRONTLINE tells the inside story of their path to power. Sign Up for My Account Print Patient Forms If you prefer to print your patient forms, you can download them below. Denture(s) must be returned within 90 days after refund request date. My fault - should have got a second opinion but was new to the area and listened to TV ads! Desired outcome: Notice, I said served in Lake County, because thats what we did. Crap like this in our faces is also why people are cutting out paid-for TV. I went to Aspen Dental to get 2 Crowns and 1 Cavity They said my appt was at 3:00. . So they might want to try resubmitting a corrected code, which in that case would mean they (Aspen Dental) would have an additional credit for me if the insurance company covers a part of that. ADMI agreed to pay $15,000 in restitution and $80,000 to the state for future investigations and consumer protection enforcement operations. 4 days later I received mail starting that I owe ASPEN DENTAL $289 for a FREE EXAM. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Because they did not follow up in a correct, timely manner. First, they added items to our bill that we didn't ask for- $40 toothpaste and mouthwash, and even a $200 toothbrush! On 06/29/20,I went to aspen dental and had partial made upper and. This required a follow-up appointment for the excess adhesive to be DRILL out of the empty space by a different technician per my request. As part of our Smile Wide Smile Safe Promise, we are taking proactive steps so that patients, care teams and communities have a safe, cl, Aspen Dental in Auburn, NY is open for all appointment types. I'm talking about a refund due to over-payment of services. So I went back in over Christmas Break to get them to adjust it. If a patient in a traditional private practice has an issue with any of the work done, there is typically a face-to-face discussion with the dentist and/or the office manager. Pain has a way of making people see things differently, and it changes priorities. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. I have not received my full refund. ComplaintsBoard.com is a leading complaint resolution website on the Internet. When it came back it was then loose in my mouth. I needed about $6, 000 worth of work done. Aspen Dental said Friday that the accusations that were made in yesterdays filing are entirely without merit. The company is owned by a private-equity firm, Leonard Green & Partners, and markets to patients who often cannot afford to go to a dentist. I then noticed things like a $135 Oral B toothbrush and called Aspen Dental back and they told me on the phone that those were things I did not have to pay for and that I would be receiving a refund of $170. Customer Reviews are not used in the calculation of BBB Rating. I also got a 140.00 toothbrush handed to me, not asked and billed forI took back and explained he knewmy situation of no money and you hand me this without even asking? Note that complaint text that is displayed might not represent all complaints filed with BBB. On Fri Sept 30, I got a call at 7:34a stating they needed to resched due to oral surgeon and no rooms avail. Patients should contact their dental office directly for all Three Ways to Request a Refund Contact your Aspen Dental office For now I will give them another chance. They took my insurance card and told me that insurance would provide discounts of $7,445.01 and that the insurance would pay $2,863.92. Its about listening to the patient and meeting their most-pressing needs first. The dentists and staff at Aspen Dental offices around the U.S. provide access to high quality, affordable dental care for millions of patients, the Syracuse-based company said. I was told by Cory ******* Territory Director of Operations XXX-XXX-XXXX. The ADA will not act in the interest of working dentists, as they are bought-and-paid-for by insurance and other corporate giants. Product_Or_Service: Dental Work So now i owe money for 2 Crowns and a cavity in which it is a complete mess! She said she would look into it. I tried to call them today 04/26/2023 to ask if they did as I requested and they blocked my phone number. Jon and Jo Ann Hagler on behalf of the Jon L. Hagler Foundation. I was making payments and just about every day I was receiving collection calls. Click here to get notifications about new complaints of Aspen Dental. I use to have a nice smile; now I cover my mouth as the teeth are so out of whack it looks like I've had a stroke. Even had a girl call for a quote with her still the same price. Colleen Kluck 17153407541 Help me please. My bite-line had to be re-scanned and another crown ordered. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. A final response letter was mailed to the patient on 10/17//22. *********************** pulled a bait in switch that I will need to sign a release form something he never mentioned during the phone call on December 29, 2021. I have been in so much pain, I REALLY need help. I had two insurances which were both billed then the balance I paid $1100 cash and the balace was financed thru Care Credit. Find 1160 listings related to Aspen Dental Refund Processing in Baldwinsville on YP.com. They are not trying to charge me because of their mistake, Desired outcome: Needless to say, the claim was submitted to my insurance company that day, and I'm still waiting on my husband's bill to be submitted, which is under my name. They should have at least tried to get me in but they didn't want to. I am now curious to know if that appt. I right away headed to Aspem Dental where it was done. They have had their last shot at me. I have received a bill in the amount of $172.40, from Aspen Dental (Mt. Current Process (March 2016): All credit balances resulting from payments made by a Third Party Financing Source or credit card company The woman I spoke to was very friendly, and good to deal with. This will surely increase the credibility of your complaint. I go back to the office, they are close for the day. Its also why dentists must have malpractice insurance. 1 complaints closed in the last 12 months. They do a great job, My mom works with Dr. Berry in a women's board. (does it range from severity? Now, she's opened her own dental practice right near Wegmans in DeWitt, and she's ready, Stay Up to Date With Your Regular Teeth CleaningsGet the care you need at our family dentistry in Syracuse, Vestal or Elmira, NYFinding the right dentist is important for your overall health care. If theyve recently been to Aspen Dental (or the like), they may be tapped out financially. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Increases your cash flow, From Business: Simply Beautiful Smiles makes it easy for you and your family to get affordable and quality dental care. maybe a break in price for putting my teeth back in or free. -10), then click OK. I received the new bottom denture. I want this written off so not on my credit report and my Aspen Dental bill maked Paid In Full, as it truly is! I paid $4312 on July 26th for un rendered services at Aspen Dental located at **** ******* ** *** **** ********* ** XXXXX. took all of a few minutes to give me a snug fit. (does it range from severity? I am very disappointed with this company and would never ever recommend them. This is what corporate wants to keep in a cage. They are very rough on my mouth and I have had two failed root canal Hi, Aspen Dental Estero did not complete all services my insurance was billed for, I paid in advance for, and double charged me above the cost quoted to me that I paid. After x-rays, and an exam I was sent to the finance woman. Jennifer Ebanks. Well Aetna said they dont cover the root planning, scaling and antibiotic on the same day. Excellent!! **************** was not present at this time so another dentist (**********) attempted; however I immediately declined any further treatment once he dropped the crown on the floor when attempting placement. I called my insurance and had asked if they had received a claim from Aspen, and they had not. Search results are sorted by a combination of factors to give you a set of choices in response to your search criteria. They carefully measured my, I am trying to trust other people, but cant. Aspen said they do; now Im stuck with another bill. I've had many, My four year old grandson had his procedure done today February 8, 2017 under general anesthesia. Colleen Kluck 17153407541 , Excellent!! On February 14, 2020, I came in to get a check up. Keep corporate management to a minimum. Patients dont want to be sitting in the chair, having to face problems they have avoided for so long. Two Had teeth extracted Sept. 4, 2020. Preferred listings, or those with featured website buttons, indicate YP advertisers who directly provide information about their businesses to help consumers make more informed buying decisions. In the Claim, click This Claim Only. Is this your company? Aspen Dental - NY Dentists Implant Dentistry Oral & Maxillofacial Surgery (1) Website Directions More Info 15 YEARS IN BUSINESS 3 YEARS WITH (315) 925-6619 3425 Erie Blvd E Syracuse, NY 13214 I am glad to hear you filed a complaint with your BBB. Also, the economic crash of 2008 was a huge boost to corporate dental. I called Tamara back at Aspen Dental Abingdon Maryland and told her that she lied and that you don't need that to process a FREE EXAM claim.. she then told me that if I come back to aspen dental abingdon Maryland that going forward I would need to give them my social security number because they only email claims, not fax or mail them.. and the exam is now actually a FREE EXAM! So no the original complaint was not resolved to my satisfaction as the Aspen Dental owner reached out to me at all. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. This doesnt make sense. Get Form. Aspen Dental - be weary and do your research. As part of our Smile Wide Smile Safe Promise, we are taking proactive steps so that patients, care teams and communities have a safe, cl, I have to say this was the worst experience I've ever had at a dentist. If you could look into the above matter re charges, I would appreciate it and your follow-up as well. I wanted implants and such, but, I was advised to follow the plan they had come up with. Exemplary patient, From Business: Dental Billing Service & Accounts Receivable Management with accuracy, expertise, efficiency, & resultsyou get paid FAST. Final thoughts: For me, it has always been about becoming the best dentist I could be. They just unleash collections like starving dogs. FRONTLINE is a registered trademark of WGBH Educational Foundation. They sent my bill to my husband's insurance instead of mine, they never sent his in. Within a week, I had my refund. You'll receive access to exclusive information and early alerts about our documentaries and investigations. Enable collaborative features and customize widget: During a conference call on 10/26/2021 with ****** *********************** employee), a **** representative and myself, the **** insurance agent explained to ****** that Aspen Dental charged more ($301) than the allowed amount ($206) for the the tooth filling. The 1st time I put the dentures in that they provide, my face swole up. See details. This review was chosen algorithmically as the most valued customer feedback. All I want is my 495 for the crown and 30 for office visits back due to not being able to get my crown and being overcharged by 30 for office visits. FRONTLINE examines how the Talibans ban on women working at NGOs has affected the distribution of aid amid several humanitarian crises, how it impacts Afghan women-led households and how it could influence international fundraising. All claims for refunds get kicked to corporate, in Syracuse, NY. Bless you,, thank you. After talking to my insurance, they said that they never received a claim in June, and had never asked for xrays from Aspen. I called and explained that I paid already and should not owe anything. Wrong. Dr. Laura is friendly and gentle. I was told my refund was never put in the system. Drop in today. I had paid for fillings in the past so I knew it was the correct amount. So now I am left with a lower denture that does not fit. I will not pay the $95 over charge, its not my responsibility. I do have the phone conversation recorded agreeing he would refund me the money and that we both agreed to part ways, ******* told me he would call me back in 45minutes to process the refund. Dentistry has a reputation for being emotional, so well-run offices are always ready to handle these situations before they escalate. Was quoted a price of $1719.00 to pay off my balance, which I paid. And that my other refund would come all as one for the amount of $290. Also, I was able to login to GEHA website and see my claim and what was paid by them. These are trained sharks on the other end, giving unhappy patients the run-around, along with every other dirty trick in their corporate playbook. As with most other Aspen dental obligations and promises, the refund hasn't been issued as of today, 10 days later. The number for the patient satisfaction team is: [protected] or you can e-mail them at patientservices@aspendent.com. This case is still being worked. I returned a few days later to have it fixed. When I call to make appts. The policy is divided into two categories . 6 appts. YP, the YP logo and all other YP marks contained herein are trademarks of YP LLC and/or YP affiliated companies. The dentist is rude and treats you like cattle. PBS is a 501(c)(3) not-for-profit organization. Called immediately and told by Lynette that she would contact corporate to resubmit this called my insurance to find out that this was NEVER filed with them to begin with. They said my financial responsibility would be $5,765.07. Its a practice-builder to do so. The $900.00 is what was billed to my insurance company but after receiving my benefit statement and checking with Ameritas Dental on the phone, I was told that the maximum to be billed to me should be $720.00 (eligible charges for PPO). On what was supposed to be my last visit to receive the partial, after several adjustments, it finally fit comfortably and was then given to someone to polish. Before the appointment I received a credit rejection letter. First, they added items to our bill that we didn't ask for- $40 toothpaste, From Business: Aspen Dental in Hilliard, OH is open for all appointment types. Explore our FAQs There are a number of questions you may have about Aspen Dental offices, services, dental care, and costs. The company says that it also provides support services to dental offices owned by local dentists. Resolved. I went in to get work done, to get my smile back. Aspen Dental discontinued services with me. That tooth rotted underneath causing the bridge to come off. she told me that my insurance co. was the problem. International Association of Better Business Bureaus. Desired outcome: The company has a commercial stating a money back guarantee. Aspen Dental area manager ********************* agreed to refund me $7272.20 on December 29, 2021, on the phone and I recorded the conversation of the verbal agreement. Headaches every time for days after the crown is put in. With dentists and specialists to support your entire. Drumlins Dental Arts Dentists Oral & Maxillofacial Surgery Website 23 YEARS IN BUSINESS (315) 446-6477 2217 E Colvin St Syracuse, NY 13210 33. They have even answered and hung up on me. Madison Avenue-meets-CIA with these psy-ops from Aspen Dental. Exemplary patient care, outstanding aesthetic results, co, Dr. Nicole Grassi's passion for dentistry comes from all the time she spent visiting the orthodontist as a kid. I started out with Dr. Williams, who at the time was very professional and transparent. This has nothing to do with bank robbery, and is only equated to it by no-nothing CEO zombies, who think they know something about a profession, when (really) they are clueless. I haven't added any problems. IT was supposed to be two appointments for which they charged me $1037.00 As part of our Smile Wide Smile Safe Promise, we are taking proactive steps so that patients, care teams and communities have a safe, Aspen Dental, Winchester, Virginia, showed their experience in handling my issues with dentures that were quite old. I conceded, got the root canal but now Aspen Dental is withholding both treatment and money when requesting a refund. This too-often works unfairly against the patient. TO: Owners of Aspen Dental office Causeway Blvd, Brandon, Florida As a matter of policy, BBB does not endorse any product, service or business. Note that complaint text that is displayed might not represent all complaints filed with BBB. Submit a complaint and get your issue resolved. The location has been repairing them for free, so far. Our staff understands the importance of educating, From Business: Our mission is to provide state of the art dental care to our patients with excellence, compassion and integrity. Complaint: 16885325I am rejecting this response because: Aspen Dental said they would reach out directly to me and never did, this is what Aspen Dental does, tell you one thing and do the complete opposite of what they tell you. Find 475 listings related to Aspen Dental Refund Processing in Clinton on YP.com. It offends real dentists, along with their staff & patients everywhere. Did and boy was he miffed. I spoke to the office manager who was rude and condescending to me. After x-rays, and an exam I was sent to the finance woman. Aspen Dental dentures are custom-crafted to suit you - making them incredibly comfortable and natural looking. Enter the refund amount as a negative amount for Ins Pay (e.g. Still no call. It wasnt until I recd a billing statement from their office that I found out I had been charged for a toothbrush and a bottle of mouthwash. There is obviously an issue with the manufacturing of these teeth. Everything is new and digital. When I arrived at 815a on 4/13/23 I brought up concerns about my account and a credit on my account that Mysteriously vanished. Part Three of FRONTLINEs documentary series America and the Taliban examines the United States rushed exit from Afghanistan and what it left behind. XXX-XXX-XXXX. I had chipped tooth. In addition, they fitted a bridge on a tooth I was told had a root canal, it did not. Aspen Dental said they would reach out directly to me and never did, this is what Aspen Dental does, tell you one thing and do the complete opposite of what they tell you. The dentists at Aspen Dental are mostly kids just out of school, with massive student loan debt. So, I am not whole.They benefited from the work. Together, we're making dentistry better, allowing more people to access dental care that works with their lives. Just today I received a call from a collection agency for the $212.00 from 2009, I called Aspen and they told me it had been in collection since January 2010, I had never received anything from a collection company informing me of this. I had caps/crowns or whatever they are called on all my top teeth. It is their job to actually deceive their dues-paying constituents. They have been incompetent throughout the whole procedure. This garbage presented by Aspen Dental devalues dentistry. Im still not able to bite food on that side. In July, I received a LATE NOTICE from Aspen Dental. They continue to deny the service and treatment I have paid for hence I maintain my desire for a refund as I no longer believe they are even trying to adhere to not only their own motto of customer satisfaction but not even basic standards of patient care. I also sent a letter to the CORPORATE office for Asspen detailing my compliants, my actions, whom I spoke with, and my expected resolutions/refunds. We are committed to providing quality healthcare to families located in the Dewitt are, Dental Billing Service & Accounts Receivable Management with accuracy, expertise, efficiency, & resultsyou get paid FAST. After calling my insurance, they did not have a proper claim and the claim got denied. I dont have a crown in back tooth. Aspen Dental management, up to their CEO Bob Fontana, cant obtain malpractice insurance, because theyre not qualified to treat patients. Education and complete treatment planning often come later, especially for patients who havent been to a dental office in a long time. I knew my teeth were bad, that is why I was there. This is how things have gotten so bad, and there is no relief for working dentists under capitalism. and it to quite a while to fix it. I got really upset over the lie that I just told, and told them if they did not send the bills to the insurance company asap, I would report them to the better business bureau. Bless you,, thank you. Syracuse Dental Group Dentists Website (315) 401-7778 314 Strathmore Dr Syracuse, NY 13207 32. Furthermore, the $720.00 (in eligible charges) for partial was not covered per the Ameritas rep (Barbara) because the code submitted to them was some miscellaneous generic code that did not indicate that it was a partial replacing the temp one after 6+ months. The staff is wonderful and friendly, and both Dr. Konys, WOW, What a terrific dentist. I finally told the lady that if I received another call she would hear from my attorney. Aspen dental is very cunning and dishonest. Dollars and Dentists, our joint report with the Center for Public Integrity reported in June that Aspen Dentals practice of serving patients who cannot afford a dentist has led to complaints of patients being locked into debt as well as being overcharged and given unnecessary treatments. When he left the area, his assistant bent down and said "make them re-do it". BBB Business Profiles may not be reproduced for sales or promotional purposes. I was not told that I had to pay for those items out of pocket. When the procedure was over, the hygienist handed me a bag with an electric toothbrush and a so called special mouthwash to treat my gums. I have multiple emails stating my appt is at 3:30. Business Response /* (1000, 5 . Class action lawsuit against aspen dental, Aspen Dental - Class action lawsuit against aspen dental, Aspen Dental - charging us for services covered by insurance. I kept receiving bills every month from Aspen Dental for the amount that they said the insurance would cover, so I called them up and asked why. Our practices are committed to treating patients with the compassion and respect they deserve. you don't want or need an employee like this in your organization. i tried to ask a couple of questions and her reply was short, uncaring and un professional. Desired outcome: Stuck in the elevator and stuck with a big bill. Get it? I asked about pill form antibiotics and was told "No, Absolutely Not!!! Aspen Dental in Cicero, NY is open for all appointment types. I have not worn the since. This complaint was posted by a verified customer. No one wants to live in pain, but too many do because they are afraid to face their fears, themselves, and the truth. maybe a break in price for putting my teeth back in or free. I talked to billing, and showed them the error. These people include patients, staff, vendors, and even loved ones. I walked in at 3:26pm and said I was there for an appt. I truly cant believe this company. she seemed that she didn't want to talk to me or answer any questions i had. The dentist is so nice. Only the most-profitable dentists, in the best locations, with the best skills, teams & equipment can stay above this fray. Our goal has always been delivering the highest quality of care, They do a great job, My mom works with Dr. Berry in a women's board. Aspen has scammed so many patients, never go to them. The employee told me that she wasnt sure why the insurance didnt pay the claim. Please allow more time for a response. So my first appointment was scheduled down at your location at Madison on East Washington, I took 2 hrs off work and drove 1 hr to this location to only be told they couldn't pull my tooth because they couldn't call insurance co. to verify my insurance. She is good at explaining the condition of my teeth at the same time the options that is available for me. I was charged for service 5 months after services, When I paid my co pay and everything was good. After contacting my insurance, I found out that the copay for office visit is 5 not 10 as they have charged me. Business response. 10/31/2022. if there were any other issueshuh? Carefully consider the reasons for that? Everything is new and digital. These factors are similar to those you might use to determine which business to select from a local Yellow Pages directory, including proximity to where you are searching, expertise in the specific services or products you need, and comprehensive business information to help evaluate a business's suitability for you. The tooth feels like it's in wrong. After a week or so, I noticed that one of my upper teeth that they did a filling on was feeling weird. The Aspen Dental network is committed to breaking down barriers to care. This will surely increase the credibility of your complaint. But, I have not. After my procedure I claimed bankruptcy Chapter 13 and if this was open debt it would have been on there. As part of our Smile Wide Smile Safe Promise, we are taking proactive steps so that patients, care, I have to say this was the worst experience I've ever had at a dentist. Aspen Dental Refund Processing in Syracuse, NY About Search Results Sort: Default All BBB Rated A+/A Coupons View all businesses that are OPEN 24 Hours 1. RefundRegards,*********************. I got to go back to work Sunday, I wont be off tell the weekend. My experience was really great overall, Aspen Dental in New Hartford, NY is open for all appointment types. When you start in dentistry, you quickly learn that whatever direction you choose, it will be entirely yours. Thats another truth no one wants to face. The patient may have been lied to, in order to placate them in hopes the patient will just go away. All the dentists speak perfect english with no accents, which is very hard to find when looking for a dentist. December 29, 2021, Aspen Dental area manager *********************** told me over the phone that he would refund me $727.20 for August 18, 2021, a bad filling job Aspen Dental did.