Please do not buy a timeshare through them! The Court disagreed, finding first that Nevada's Anti-Strategic Lawsuit Against Public Participation (anti-SLAPP) statute does not apply to Diamond's Lanham Act claim. The manager says no. Asked if I could speak to the manager but the manager wasnt available to speak with me. My husband and I believe that Diamond Resorts International has misrepresented their goods and services in the sales presentation to us. Find out how we combat fake reviews. All business will get complaints. Gave me information that wasnt true and left out important information. I have called 4 times starting at end of Jan. 2023. and each person didn't know what I was talking about. When I asked to speak to a Manager or someone higher up in the company I was told that I was as high as I was going to get so just pay up. in 2009. The plaintiff is among thousands of current and former members of the Premiere Vacation Collection Owners Association, which encompasses a group of resorts in Arizona, Colorado, Indiana, Nevada and Baja, Mexico that make up one of DRIs resort collections, the case begins. This will surely increase the credibility of your complaint. The staff at the hotel were very understanding and thanked us for leaving. Timeshare contracts offer anywhere between 3 to 15 days to cancel a contract. The lawsuit alleges that the defendants use false and misleading advertising to induce timeshare owners to stop making payments on their timeshare contracts, while charging the unsuspecting victims thousands (andsometimes tens of thousands) of dollars in upfront fees in exchange for no legitimate service. A proposed class action alleges Diamond Resorts, Inc. (DRI) has unlawfully passed the burden of its operating expenses onto timeshare owners in the form of inflated annual fees. we went to Vegas to get away from all the devastation of the fire . We conducted a search on social media and found several negative reviews related to Diamond Resorts. she was unable to use it due to her age. Diamond Resorts - timeshare sale rip off 3. I thought Hilton was a company that could be trusted but I was clearly mistaken. 2023 Trustpilot, Inc. All rights reserved. Corporate Advocacy Program: How to repair your business reputation. Of course this conversation with sales person was not recorded. I am out a few thousand dollars, like 6K. It's SO frustrating and that is why I would like to get out of Diamond altogether. Get wrong info when you do get someone. Diamond Resorts International Hilton Grand Vacations In planning our 43rd Wedding Anniversary Diamond Resorts International Hilton Grand Vacations Total FAILURE! SCAM - promised PR press and bookings nothing came of it!!! The industry's lobbying group bragged last year that timeshares made $9.6 billion worth of sales in 2017. Your company did not verify any information on the card. We have been trying to book our promotional stay, in Lake Tahoe and we keep getting told there is no availability. Tried to change a simple 4 day reservation and they have 0 flexiblity even though there were rooms available. Our 2022 Transparency Report has landed Take a look. It was a nightmare. We have already paid $24,134 and weare not seeinganyvalue in the product that we arefinancially responsible for. 3, Report #1516913 We bought a package for Las Vegas. Ripoff Report Needs Your Help! Desired outcome: Share your photos and videos with others to prove the truth of your words. Im constantly getting transferred and put on hold. I think I have paid enough to this company for something that is never used. My mom passed away. We were there for 3 weeks, and it was frustrating to get our room cleaned during our stay. Unfortunately, after traveling 9 hours by car. It goes against our guidelines to offer incentives for reviews. This complaint was posted by a verified customer. Diamond then subjected the seniors to an aggressive timeshare pitch in Nevada, he alleged, a tactic that his attorney told Courthouse News was common in the industry. This is the best way to manage and repair your business reputation. Then tell us they cant change it and dont care if weve already made other plans. De Ruyter New York, Progressive RV insurance Blowing me off. Find more than 5,342 complaints| Ripoff Report. Submit a complaint and get your issue resolved. Diamond is not the only timeshare company to face accusations of deceptive sales tactics and elder abuse, though, according to a 2016 New York Times article, they have the reputation of being particularly aggressive. If there are rooms matching that requirement, they are no available. All those promises are worthless at the end of the day. I took over the timeshare from my elderly mother And once youre in your stuck! These actions prove that there is incompetency in your company. Some people go to the presentation because the "bribe" that they offer is ridiculous and ultimately outweighs the 90 minutes you sacrifice at their alter to go hear the pitch. With access to a world of entertainment and activities, a Diamond membership ensures that people are always looking forward to vacation. Only 21% of 0 complaints were resolved. My mother is a member of diamond and when her account was due for payment they used my credit card number for payment. I own a week already, its been paid off for years. Now I have to find a lawyer. Numerous other agencies have also warned consumers about timeshare cancellation companies including the Better Business Bureau(BBB). The deceptive sales tactics, the enormous pressure, and the repeated lies. 2 0. There is no documentation of these discussions. They have caused us nothing but pain for their financial gain. Refund the money owed immediately. Just save up for a vacation on your own. . Since Hilton was a name that I believed stood for integrity and quality, I felt that this was a benefit to my current membership and something that I should not pass up. Since Hilton Grand Vacations purchase Diamond since have gotten worse. I went to the Hotel in Orlando after several calls and they couldn't help me. walk away from the timeshare and cut my losses. Featured review. We were held for 6 hours and where so brow beaten by the end of the meeting would would have signed anything to get out of there. Despite the seemingly outdated business model and questionable tactics, the industry is apparently doing better than ever. Been a paying member for 16 years. New cases and investigations, settlement deadlines, and news straight to your inbox. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. ConsumerAffairs recently contacted Burkhart again to find out if her complaint did, in fact, result in a solution built with [her] best interests in mind. Burkhart replied that Diamond offered to forgive the loan on her fathers most recent and especially questionable Diamond purchase -- a points contract that he bought in late 2017 for $116,000. The sales staff at Diamond are liars and make promises based on your dreams and wishes with no intention of ever fulfilling those promises. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers. Ripoff Report | Complaints Reviews Scams Lawsuits Frauds Reported. Hiding negative complaints is only a Band-Aid. All rights reserved. SCAM! Diamond Resorts - stay away from this time share company 2. Their product sucks. It cost $4,000 USD and I planned to return in March 2020 - however Covid struck, and my country (NZ) closed its borders, re-opening them at the end of July 2022. Hilton Grand Vacation has taken over and completely unhelpful. It has been the most outrageous conduct I have ever seen. Why was this never disclosed? For the last 17 years, my family and I have been victims of Diamonds convoluted timeshare scam, and we have had enough! The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. Spectrum Cable Spectrum Came into my home, damaged my PC and leaves me screwed. Resolved. Which makes the sale of timeshare points to people who are running out of time all the more questionable. We are continually told we cannot terminate our membership as the contract we signed is clear. However ComplaintsBoard has detected that: I have recently stayed in an apartment at Thurnham Hall, and have had a stay which wasn't great, in fat it was disgusting. To become a member, a consumer must make an initial payment in the neighborhood of $20,000 to acquire a Points Certificate, after which they are responsible for paying annual assessments typically in excess of $2,000 per year, the lawsuit states. Their value comes from using it, the timeshare industrys top lobbyist told ConsumerAffairs in January, admitting that points have no resale value, while claiming that consumers dont mind this because the value comes from the experience. We were ripped off to purchase fraudulant upgrade Las Vegas Nv, Premiere vacation Diamond Resorts Premiere vacation Diamond resorts They are a total scam Coral Springs Florida, Travelers Unlimited Group- Andre clarke Travelers Unlimited Group Inc., Fun Marketing, LLC, Vacation With Ease, Tug Inc., and most recently Travelwise via Travelers Unlimited Group Inc., Fun Marketing, LLC, Vacation With Ease, Tug Inc., and most recently Travelwise via Sold a vacation package that didn't meet the sales agreement Travelers Unlimited Group Andre Clarke/Stephen Luter Las Vegas Nevada, Real Estate Fraud, Real Estate Scam Artist, Diamond Resorts International Capistrano, Ca. We are appalled at their behavior and wish we had never gone to that original meeting. Thank you, you have successfully subscribed to our newsletter! Customers may face long wait times for responses, receive generic or unhelpful answers or no response at all. SCAM - promised PR press and bookings nothing came of it!!! Diamond Resorts sells elderly Arizona couple $150,000 timeshare I feel like I was taken for a scam. This is an uncomfortable situation and it should be clarified this is my last resort and then I go directly to the BBB so that they can help me. Don't do it. Indeed, the Court noted that SGB "did not state that each (or even any) of the representation letters were sent in anticipation of litigation" Finally, the Court concluded that Diamond has a probability of prevailing on SGB's litigation privilege defense because "Diamond presented prima facie evidence that no litigation was anticipated or under serious contemplation by the owners or SGB on the owners' behalf", "We're unfortunately seeing a significant rise in the number of exit company scams that are preying on timeshare owners," said Mike Flaskey, CEO of Diamond Resorts. Always paid on time. Now we fight every month to pay our mortgage because they keep stealing out of our account. Branson, Mo John Lawler Ramona DeChow They lied and mislead us into believing that a Diamond resorts timeshare was the best way to save money and book vacations where ever and when ever you wanted and save a ton of money by buying their points system. Sampler expires in July and the resorts located in driving distance (less than a dozen) are booked yet again. I am so disappointed. Environmental, Social and Governance (ESG), HVAC (Heating, Ventilation and Air-Conditioning), Machine Tools, Metalworking and Metallurgy, Aboriginal, First Nations & Native American. "Our top priority is protecting our members from unscrupulous companies who try to take advantage of them.". No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. In 2018, he was diagnosed with dementia. The purchase was made possible with a loan issued by Diamond and Barclays credit card, also issued by Diamond. Diamond Resorts Scam Alert - YouTube They were very rude and disrespectful, when we are the customer. Timeshare Exit Team falsely presents a "legal" solution to cancel a timeshare, a deception furthered by the use of law firm SGB to send perfunctory representation letters to falsely suggest active involvement of a licensed attorney. No compassion or customer compassion with this company. from 8 AM - 9 PM ET. Just call and find out what. We are two widowed women who just wanted to vacation together. Ripoff Report Needs Your Help! Do not trust these people. SAFETY NOTICE: ComplaintsBoard has analyzed Diamond Resorts and determined that it has perfect credibility and is completely trustworthy, with a legitimacy rating of 94%. Click here to get notifications about new complaints of Diamond Resorts. Before she signed the forgiveness agreement, Burkhart told ConsumerAffairs that Diamond agreed to forgive the $116,000 loan on the condition that the family agree to a non-disparagement clause. Copyright 1997-2023 Ripoff Report. Find more than 159,764 complaints| Ripoff Report Menu. We have a loan due to being forced/coerced to upgrade. the General manager said Hollywood Florida, Patsy Ward Hollywood Public Defender Patsy Ward is railroading a disabled autistic child to prison Los Angeles California, Regal Keto Shark Tank Regal Keto Diet Pills Reviews This weight is usually regained quickly once you go off the cleanse. I had a all points cruise I booked thru diamond resorts it was 17000 points and it was with royal caribbean to alaska for 1 week in June 2020. De Ruyter New York, Progressive RV insurance Blowing me off. We have filed criminal charges Cleveland Georgia, ENDBAR FOUNDATIONS INC efi demolition equipment, Endbar Foundations Screwed me out of $2000 on the 1st job and $29,970 on the 2nd Job over 10 Months of work gone. My fianc paid $38,000+ for her shares. Concerned for the staff and guests, we left the next day back home. This is a total rip off! Ripoff Report | diamond resorts complaints, reviews, scams, lawsuits All rights reserved. Chase Geiser Cube Advertising LLC The American Report Podcast Complete scam artist that uses the seller platform Fiverr.com to help him rip off hard working people for thousands of dollars. I was told that they can make accommodations and what not. Please download the PDF to view it: Download PDF. NEF, BRITTANY, KARIANA, ANDREA, ALEX. Advertisers above have met our Ferndale WA. Holly Smith was the sales person that sold it to me and she totally lied to me. 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