We like to give our customers a personal, local touch. I found a number of BT Contact Numbers, and BT Complaints addresses which will help you contact someone willing tolisten. We also use them to offer content that's personalised and relevant to you. We use cookies to bring you a great browsing experience - and to find ways to make it even better. How do I check if an engineer is from Openreach? Search over 700 Monday to Friday 8am to 9pm. They go the extra mile and take on any challenge to build a better, faster and more affordable network that helps our customers stay connected. The actual figure? We also use them to offer content that's personalised and relevant to you. They in turn will contact us to resolve the matter on your behalf. Your complaint will be logged on our internal system and you will be provided with a unique reference number. Resolver How we can help you with your issue with Openreach We do NOT currently have a direct email route for this company but we are working on it. We have a range of ways to get in touch for new and existing customers. Our board is responsible for setting our strategy and overseeing our performance. We're the people who connect homes, schools, hospitals, libraries, businesses - large and small, broadcasters and governments to the world. We look after the copper wires and fibre cables that connect homes and businesses to phone and broadband. Make a note ofthe advisors name, however they may only give their first name for security reasons (or alternatively ask for their EIN number). Openreach headquarters executive team Meet the team providing strong leadership to Openreach headquarters. Today, the company is structured such that it is a wholly owned subsidiary of British Telecommunications plc (BT), which itself includes the four separately managed businesses and virtually all other assets of the BT Group. Openreach Customer Service Number Contact Us Openreach 800 023 2023 Just click on the icon in the bottom right corner of the screen. [32], In January 2016, a report backed by 121 cross-party MPs stated Ofcom should force BT to sell off its Openreach division to open up competition. Many thanks. [45] In 2014 the Huawei Cyber Security Evaluation Board was set up to test and monitor Huawei's products on an ongoing basis in an attempt to address the security concerns. [citation needed], Every week they also deal with 650 network breakdowns due to damage, theft and weather, test 12,000 poles and replace 920, replace 85 cables and street cabinets, fix 100 low wires and connect another 3,000 newsite plots to its network. My advice is to type a letter in Word, save it and print it out, then send it to one or more addresses below using 1st class post. {{ userNotificationState.getAlertCount('bell') }}. Here are some of the channels. If one of our engineers is coming to your home or business for any reason, theyll call or text you first to check youre in, get some details about your address (like where to park), and tell you roughly when theyll get to you. And wherever possible we route calls to the closest contact centre, helping you start conversations and build rapport. Our engineers use lots of different types of vans, so dont worry if it doesnt say Openreach on the side. The email address to write tois gavin.e.patterson@bt.com, If you complaint to BTand it is resolved successfullylet me know! I can only find a bunch of websites and forms to fill in and I really need to speak to someone directly in regards to obtaining a map of openreach pole locations in my area. From the families and friends that come together at weekend sports events, through to the coaches and communities that help support young people. [28] Openreach are accountable to each of the telecoms providers, as well as Ofcom. You can adjust your preferences using Manage Cookies or find out more by reading our Cookie Policy. All rights reserved. We learn from all the complaints we handle and use that insight to . This was countered by an offer made by BT for Openreach to provide the infrastructure for 99% of UK premises to receive download speeds of at least 10Mbit/s by 2020, at a total cost of between 450 million and 600 million. Next accounts made up to 31 March 2023 Subscribe to news. , We need to know about something that's unsafe ASAP so please report it straight away.. 2 Openreach Customer Service Engineer interview questions and 1 interview reviews. [35], On 29 November 2016 Ofcom ordered BT to legally separate its Openreach division, with Openreach becoming a distinct company within the BT group. OPENREACH LIMITED. Openreach manages BT's local access network which connects customers to their local telephone exchange, starting at the main distribution frame (MDF) in the exchange and ending at the network termination point (NTP) at the end user's premises. We were created in 2006 to maintain and develop the phone and broadband network, and to sell products and services to communications providers (we sell all of them the same things at the same prices, whoever they are). Unhappy with Openreach work? You can adjust your preferences using Manage Cookies or find out more by reading our Cookie Policy. Learn about our diversity and inclusion agenda. [21], BT have been accused of abusing their Openreach monopoly,[22] which generated almost 35% of operating profits in 2016,[citation needed] particularly by underinvesting in the UK's broadband infrastructure,[23] charging high prices and providing poor customer service. If they dont have a badge, dont let them in. For corporate enquiries only - call or write to us at our registered office: BT Group plc These include cookies that allow the sharing of anonymous data with selected third-party partners. Get contact details including emails and phone numbers Have youbeen drained of all energy, stuck in endless loopstalking tocall centre staff in Bongo Bongo land? In July 2017, Openreach began removing the BT element from its logo, and in September 2017 Openreach removed BT branding from its website. [9] However, by the end of September 2015 only 250,000 homes were connected. Ask for their managers name and a contact number if they say they are going to ring you back. Complaints regarding Openreach, Billing department, or long standing faults get resolved quickly. The Centre for Economics and Business Research's new report for 2021, Ultrafast full fibre broadband: a platform for growth, confirms digital connectivity's crucial role in helping us through Coronavirus and in changing how we work and live for the better. Language links are at the top of the page across from the title. 4190816, EEE producer registration number : WEE/AH0065TW, Protecting consumers & delivering content, UK individual Capital Gains Tax & your BT shares, Applying responsible tech principles across the value chain, Supporting small businesses to go digital, Partnering with charities on digital skills, Working with suppliers to get to net zero, Building towards a circular BT and beyond. Offices, reviews and public commentary for UK companies. Our 950 engineers are busy installing our Full Fibre network to more than 3,500 homes and businesses every week. So if someone who says theyre from Openreach asks for financial details, dont give them any information. Someone from Openreach has asked for my bank details. Openreach Limited's registered office is Kelvin House, 123 Judd Street, London WC1H 9NP, registered in England and Wales No. E1 8EE. We use cookies to bring you a great browsing experience - and to find ways to make it even better. Openreach has been awarded the status of 'Superbrand' for 2020/21. Shouldyou find an effective way of complaining to BT an address or phone numberthatgets youthrough that I havent published, please share it with me! We have a range of cars and commercial vehicles for sale. Our 950 engineers are busy installing our Full Fibre network to more than 3,500 homes and businesses every week. Openreach builds, maintains and manages the broadband network in Northern Ireland. Our network is the largest in the UK. 696 talking about this. Boots Opticians. While you are waiting for a replygo through the normal channels of ringing an advisor. I found this info on forums and have just collected together what I thought might behelpfulto resolve your issue. 0800 9177550 From outside the UK +44 800 9177550 For all Ireland journalists, please call +44 7713 332974 BT Newsroom 1 Braham Street London E1 8EE United Kingdom Get directions Media enquiries form Find out whos who. I have helped so many distressed people bysuggesting theyemail the CEO of BT Retail, Gavin Patterson. Nationwide test of UK Government's Emergency Alerts Service at 3pm on Sunday 23rd April . Openreach Phone Number: 0800 783 2023 Email Address: NA Head Office Address: Kelvin House, 123 Judd Street, London WC1H 9NP, uk. If your complaint is so far unresolved, try sending an email.NOTE: This is only for use once you have triedraising a complaint using the main telephone numbers below.BT Sales 0800 800 150 or BT Faults 0800 800 151. Hereis a selection of BT Complaints numbers andaddresses. Our people [29], In August 2015, Labour MP Chris Bryant called for Openreach to be split from BT, criticising the infrastructure and stating that it is too slow to fix faults and install new lines. We've helped over 70,000 people like you. Keeping the status quo was said to be unlikely. Or write to the address on your phone bill. Just click on the icon in the bottom right corner of the screen and select the 'others' option and then 'contact us' to get started. We stick to the highest standards of health, safety and wellbeing across the whole of our business, making sure that everyone - our colleagues, our partners, our communities - returns home safe and well. Sign up for a free account. If youre a customer of an ISP, you should contact them about any service issues or faults. At Openreach we know the importance of rural connectivity and how vital it is to many communities and businesses. In July 2014, Ofcom completed a review of Openreach's service, resulting in mandated performance levels on key services. Please find belowinformation on how you can buy some of BT Group's surplus assets. You can find the corporate head office address and Openreach headquarters in Kelvin House, 123 Judd Street, London WC1H 9NP. 01800000. [27], Telecoms provider customers who have problems cannot directly contact Openreach and have to go indirectly through their service provider. It's our mission to build the best possible network with the highest quality of service, and make sure that everyone in the UK can be connected. I got through to this number which got me more information on an ongoing prob with BT OFCOM Reference Team (0300 123 3333) & (0807 312 762 762) where I was treated with the greatest of respect and efficiency. How to contact Openreach. [25] The Digital Economy Act 2017 originally included a proposal for a legal right to a minimum download speed but this was dropped before the bill became law. It was established in 2006 following an agreement between BT and the UK's telecoms regulator, Ofcom, to implement certain undertakings, pursuant to the . Seemingly without fail, his secretary picks up the complaint and passes it to the right people. Spotted something in our network that's unsafe or damaged? Openreach Limited is a company wholly owned by BT Group plc, that maintains the telephone cables, ducts, cabinets and exchanges that connect nearly all homes and businesses in the United Kingdom to the national broadband and telephone network. I have a Crackly Line. Please select from the dropdowns below for other contact pathways. No credit card required. Keep your email factual. For corporate enquiries only call or write to us at our registered office: 020 7356 5000. The majority of the members are independent. BT Group plc. Please contact the company that sends you your bill. Clive Selley CBE: Chief Executive Officer [10] In 2017, Openreach proposed offering super-fast fibre broadband to 10 million homes by 2025, using fibre to the premises (FTTP) technology. Find out when to get in touch Report damage or safety problems If you've noticed damaged Openreach equipment (like a street cabinet) or a safety issue, let us know. Reply. These include cookies that are required to run the browsing experience, as well as cookies that offer personalised content and measure visitor satisfaction. Please use this BT Openreach number 0800 0232023 if you spot any of the following so they can attend to it quickly: BT Openreach also want to know if any of their work in progress or recently completed, concerns you as follows: If youre looking to inform BT Openreach about a new build home, go to the Openreach website to report one of the following; You can do so by calling 0800 023 2023 (option 1 + option 1). Lorem ipsum dolor sit, amet consectetur adipisicing elit. "Get in early if you want a desk!" Contracts required compensation payments to be paid to other telecoms providers if the services were not delivered on time. Openreach is a wholly owned subsidiary of BT. If you are a journalist, please contact the press office by one of the following options or by completing the media enquiries online form. These include cookies that allow the sharing of anonymous data with selected third-party partners. [13], Since its founding, Openreach has been criticised for its broadband speeds[15][16] and for what its critics regard as the decreasing competitiveness of the UK's internet infrastructure,[17] A study conducted in 2015 found that the UK had lower average speeds than Sweden, Norway, the Netherlands, Switzerland, Finland, Denmark, the Czech Republic and Belgium, but higher average speeds than Germany, France, Italy and Spain. We don't just recognise that our advisors have their own style, we embrace it by encouraging you to handle calls in your own way, one that matches your personality. All rights reserved. [9], In March 2017 an investigation by Ofcom concluded that there were regulatory breaches at Openreach regarding the delivery of high-speed Ethernet cable services between January 2013 and December 2014. 2 . They tackle complicated engineering problems from coordinating works with councils, highways agencies, energy suppliers and landowners, to installing and maintaining the complex kit that provides fibre broadband services. Openreach Support Contact Number and Email Openreach offers multiple channels you can use to contact support, with each channel dedicated to offering help to a specific situation. Address: Openreach headquarters is completely transparent when it comes to contact information and location of the Openreach headquarters. However if you are raisingcomplaints BT and you find an alternative way of contacting them, pleasecontact meand I will amend this Complaints BT page. If you need help for other reasons, use the links below. Openreach builds, maintains and manages the broadband network in Northern Ireland. Forkey information and guidance on the ethos of procurement in BTGroup and how we work with our suppliers visit ourSelling to BTweb site. Were a wholly owned subsidiary of BT Group and a legally separate business. Weekends 8am to 8pm. If you're a domestic or small business consumer of a communications company, you have the right to use our service. We also use them to offer content that's personalised and relevant to you. Most of the operations handled from this Openreach corporate headquarter. Worked at BT for 23 years and now freelance as a Telephone, WiFi and Broadband Engineer. Around 3.5 million of the customers affected lived in rural areas. 1 Braham Street Help! ", "Openreach demonstrates world's first 100Gbps broadband connection", "Openreach extends Gfast broadband roll-out", "Openreach Aim for 15 Million UK FTTP Broadband Premises by 2025", "Openreach adds 26 locations to G.fast roll-out", "GLA Conservatives London is One of the Slowest EU Capitals for Broadband", "Why Britain's broadband is heading for the slow lane", "BT Abandons Original Rollout Target for Native UK FTTP Broadband", Akamai's State of the Internet Q4 2015 report, "BBC Watchdog Scalds BT Openreach for New Home Install Delays", "BT's Openreach slammed for phone and broadband connection delays", "BT Openreach seems to be penalising us for being Sky customers", "UPDATE Sky Demand Ofcom Open UK Competition Inquiry into BT Openreach - ISPreview UK", "Ofcom seeks views on splitting BT and Openreach", "Millions of broadband customers in UK 'suffer dire internet speeds', "Digital Economy Act 2017 gets royal assent and is now law", "BT slapped with record 42m Ofcom fine for regulatory breaches at Openreach", "BT will not extend Openreach's dealings with consumers", "Labour MP calls for Ofcom to force BT split from Openreach", "BT could be forced to sell Openreach, says Ofcom", Making digital communications work for everyone, "BT 'should be forced to sell Openreach service', report says", "Ofcom calls on BT for 'legally separate' Openreach", "BT avoids Openreach breakup but Ofcom orders more investment", "BT ordered to legally split from Openreach by Ofcom", "BT strikes deal to legally separate Openreach division", "Openreach removes BT branding from revamped website", Progress on delivering a more independent Openreach, "Cyber watchdog warns on Huawei security risks to critical UK networks", "China's Huawei and ZTE pose national security threat, says US committee", "Government admits slip-ups in BT-Huawei deal", "China telecoms giant could be cyber-security risk to Britain", "Parliamentarians say Huawei-BT deal exposes flawed security controls", "Huawei and ZTE could pose security and business threat to Europe, says EU report", Digital Private Network Signalling System, Young Scientist and Technology Exhibition, British Telecommunications plc v. Prodigy, Telecommunications industry in the United Kingdom, Science and technology in the United Kingdom, Defence Science and Technology Laboratory, European Conference of Postal and Telecommunications Administrations, Internet Telephony Services Providers Association, British Approvals Board for Telecommunications, https://en.wikipedia.org/w/index.php?title=Openreach&oldid=1151958011, Short description is different from Wikidata, Wikipedia articles in need of updating from April 2017, All Wikipedia articles in need of updating, Articles with unsourced statements from December 2018, Articles with unsourced statements from March 2017, Creative Commons Attribution-ShareAlike License 3.0, This page was last edited on 27 April 2023, at 08:30. If you are a journalist, please contact the press office by one of the following options or by completing the online form. due by To report any of the following, please call us on 0800 023 2023 (option 1): [11] The technology is designed for distances of less than 500 metres (yards) between the cabinet and the property, and is cheaper to implement than FTTP because it does not involve laying fibre cables,[12] although its maximum speed capacity is less than FTTP. See 5 photos and 1 tip from 47 visitors to Openreach. Are you wondering how to complain to BT ? Company number 10690039. You can address any letters to this corporate headquarters office to: Kelvin House, 123 Judd Street, London WC1H 9NP. Becoming independent London. Each year we let all our stakeholders know how we're performing, the key activities we're undertaking as well as our legal commitments on gender pay. 0800 800 150. Your Service Provider is defined by the company that you pay your phone bill to. London, United Kingdom. BTs registered office is 1 Braham Street, London E1 8EE, registered in England and Wales No. Genesys named a 2022 . Openreach Limited was then incorporated as a wholly owned subsidiary of BT plc. [7] Instead, BT offered an "FTTP on Demand" product. Most of the operations handled from this Openreach corporate headquarter. Contact BT. We might build the network, but you bring it to life. Openreach Limited runs the UK's digital network. They all carry an Openreach identity badge though, which they should show you straightaway if they dont, make sure you ask to see it. [41], ZTE, another Chinese company supplying extensive network equipment and subscriber hardware to BT Infinity, also came under scrutiny after the US, Canada, Australia and the European Union declared the company a security risk to its citizens. You've rejected analytics cookies. Most of allyou need a reference number for your complaint. Openreach want to know if any part of their network (outside the boundary of your property) has the potential to be a danger to the general public. Openreach Web: Openreach.co.uk Email: hlcopenreach@openreach.co.uk High Level BT complaints phone number 0800 3289393 The board of directors names can be found here Our board The email addresses are either firstname.surname@bt.com or firstname.middle initial.lastname@bt.com BT Group Newsroom [36], In March 2017, BT Group plc agreed to make Openreach a separate company, Openreach Limited, with its own staff and management,[37] but with the network assets continuing to be owned by BT plc for land-contract reasons, and with Openreach Limited being wholly owned by BT Group plc, BT plc's parent holding company. Our customers are the 690+ communications providers who sell phone and broadband services to these households and businesses. Furthermore, ministers discovered that the agency with responsibility to ensure Chinese equipment and code was threat-free was entirely staffed by Huawei employees. We want to make sure that everyone, everywhere in Britain, can be connected, and we do that by building the best possible network to serve them. They make 80,800 provision visits on copper, fibre and TV, and manage 90,000 repairs to its copper, fibre and broadband networks every week, remove around 40,000 unused cable connections from its exchanges and provide another 75,000 every day. Help and support; Contact BT; , Openreach, which is responsible for maintaining BT's national UK phone and broadband network, takes a lot of flak from both ISPs and consumers alike for customer service failings , BT Headquarters. Option 1, then option 2. free lookups / month. What does Openreach do? Cookies on Companies House services. 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The building, in the heart of the city's business district, will become a key hub with between 3,000 - 4,000 colleagues set to be based there . Looking for a particular Openreach employee's phone or email? The aim of the review was to make sure digital communications markets continued to work for consumers and businesses. Cables, poles, cabinets and manholes are looked after by Openreach. Phone & Broadband Existing Order Enquiry. Help me to assist hundreds of other desperate customers. 31 March 2022, Next statement date 24 March 2024