REASONS TO BOOK AHEAD PRE-CRUISE EXCLUSIVE DISCOUNTS Exclusive pre-cruise savings on select products that won't be available onboard. Flotation vests TOAST TO TOP SAVINGS. Dcouvrez nos itinraires de croisire et choisissez la chambre qui correspond vos attentes et votre budget parmi notre slection. It is important that you read all of the terms and conditions of the Cruise Ticket Contract. Touchless boarding: Guests who check in on the mobile app dont need a paper boarding pass. Unlock some of the most incredible travel destinations. Earn your wilderness badge as you cruise between the Alaska glaciers, pan for gold . 866-562-7625. If you are unable to locate your entire checked luggage or notice that your luggage has been damaged, you should notify your air carrier before leaving the airport by: Filing a damaged or missing luggage claim (Property Irregularity Report), your airline will provide you with a baggage claim ID; Notify your air carrier that you are a cruise line guest and the name of the ship youre sailing on; Provide them with a copy of your Travel Itinerary and the cruise line phone numbers, so that they can ascertain where the ship will be berthed at each port of call. The following Booking Conditions together with our General Information and, *Please see all applicable Terms & Conditions for Promotions. Contact Us | Royal Caribbean Cruises contact us We are here to help with reservations, Crown & Anchor memberships and general questions. Modified Date: Aug 13, 2022. It is extremely difficult to try and resolve statement errors once you have disembarked. Offer Type (complimentary stateroom or discounts towards a future cruise). The staff at the Explorations Desk onboard will be happy to provide you with information to book your shore excursions. You must have a credit card number ready to enter to complete the call. Smoking: Except as may be provided by a specific independent operator, smoking is not allowed on motorcoaches, mini-buses, trains or airplanes. 2. A Room Service menu is available 24 hours a day (Please note: there is a nominal charge operational at all times). Your stateroom will be ready by 1:30 pm, and you'll find your SeaPass (your room key) by the door, and any others inside your room. Traditional Dining (early/late dining): Dinner selection for guests who have chosen a set dinner time for the entire duration of the voyage. The Cruise Ticket Contract sets forth limitations on the time frames in which claims may be made and suits may be filed against Royal Caribbean. While Royal Celebrity Tours Inc. or another affiliate or subsidiary or parent company of Royal Caribbean (collectively referred to as RCT) will arrange for the land tour component of your cruisetour, they do so only as a convenience to the passenger. Get on island time and unwind on some of the best beaches in the world, venture deep into the rainforests, and snorkel the most vibrant reefs on a Caribbean or Bahamas cruise getaway with the whole family. Day 6 - Hambantota, Sri Lanka. You can unsubscribe at any time. Contact Us | Royal Caribbean Cruises contact us We are here to help with reservations, Crown & Anchor memberships and general questions. Guest may also inquire at Guest Services for the location of the designated smoking areas onboard. All alcohol purchased during your cruise at the duty free rate will be stored by us and only delivered to your stateroom on the last night of your cruise. The Malaysian Ringgit is a non-internationalized currency. We have a dedicated Group Shore Excursion team that is ready to assist with your . Email Your Questions. Reservation number Last name Ship name Select your ship Sailing date Year Look up my reservation Jackets, sport coats, and blazers are snazzy and welcomed. Note: An individuals age on the date of sailing determines his or her status for the entire cruise vacation. Once connected, tap the "Ship" icon on the top, tap "Entertain," and then tap "Shows and Movies." Shore excursions: Third-party tours and activities that can be booked for our time in port. Smoking is not permitted in any dining venue, theatre, bar, lounge, hallway, elevator, and jogging track. Any condition requiring medical treatment or attention must be reported to Royal Caribbean in writing when the booking is requested or, if such condition arises after the booking is requested, prior to the boarding date for that guests cruise vacation. Once here, the port is on your left after Marina South Pier. Please try again later. To receive appropriate assistance, you must be sure your travel agent notifies us at the time of booking of any special need and other relevant information. Final payment of the balance must be received at Royal Caribbean's offices at least 75 days prior to the sailing date for 1 - 4 night cruise vacations and 90 days prior to the sailing date for 5-night or longer cruise vacations. A. If you need medical assistance, please dial extension 51 from your stateroom phone to make an appointment. There will be visible signage indicating the non-smoking area in the casino. Get support by Phone or Email. We appreciate your cooperation in this endeavour. With a My Cruises account, you can review your reservation, securely make advanced reservations using our Cruise Planner, compare cruise itineraries, view a personalised cruise holiday calendar, complete the Online Check-In process and more. If that cruisetour is unacceptable, RCT will refund, to the extent it received payment, the value of the cruisetour calculated in accordance with RCTs standard methodology for handling such matters; there is no additional liability. Yes. The 4 Night Greece & Cyprus Cruise visits Haifa, Israel; Limassol, Cyprus; Rhodes, Greece and Haifa, Israel. By bus: Board the 400 line towards Shenton Way and disembark at the Marina Bay Cruise Centre stop. You can also contact our emergency travel team at + 1-305-982-2700. To speak to a Casino Royale Representative, contact Royal Caribbean's Casino Royale Reservation Center at 1-888-561-2234 Monday - Friday 8AM-10PM EST and Saturday-Sunday 9AM-5:30 PM EST Or contact our professional Travel Advisor or your Independent Casino Representative. We will endeavour to accommodate reasonable requests, although we cannot guarantee we will be able to meet requirements. If your name has changed since . These were basic items like New York strip steak and pasta bolognese that appeared on the menu every night. Many of our guests wish to reward exceptional service during their cruise by providing additional gratuities. Stay connected while onboard with VOOM - the fastest internet at sea. No animals are permitted onboard (with the exception of service animals for guests with special needs). Smoking is permitted in the glass house on Deck 5, starboard, and on Deck 14, port side. Items that generate heat or produce an open flame: Electrical extension cords, coffee makers, clothing irons, steamers, hot plates, candles, incense, torch or novelty lighters (matches and traditional lighters are allowed), flammable liquids, explosives, fireworks, hookahs/water hookah pipes, and any other item that may create a fire hazard. By rail: Board the North-South Line towards Marina South Pier and disembark at Marina South Pier Station. Evening: Smart Casual There is an expansive variety with excursions for every type of traveler. There are several seating times for meals in the main dining room. If guests are sailing out of terminals with facial recognition, well clear them for boarding without even needing to see their boarding pass. That's entertainment Once onboard, please meet with the Maitre d to review the menus and address any questions you may have. Starboard: Right side of the ship when facing the front of the ship. Details will be provided onboard. While there's a dedicated MRT station in Marina South Pier, it's still a 700m or so walk from the station to the terminal (at least it's a sheltered walkway). In a unique situation, one Royal Caribbean International cruise has been oversold, and the cruise line is offering . RCT assumes no responsibility with respect to these services (including cancellation, delay, injury and death, accommodations for guests with special needs or damage to property) even though RCT may collect monies or make bookings. 1. PEACE OF MIND Plan everything now and use your vacation time to actually vacation. The top reasons to book a Shore Excursion are because it is convenient, it's a one stop-shop for all your planning. Individual and group space is subject to availability, minimum participation and cancellation penalties. There was an error processing your request. Dangerous chemicals: Including bleach, paint and other flammable liquids. Weapons and drugs: Firearms, ammunition (including realistic replicas), sharp objects, including all knives and scissors, (personal grooming items such as safety razors or scissors with blades length less than 4 inches are allowed), illegal drugs/substances, and CBD oil/CBD products. For more details about how we use your information, view our Privacy Policy. On your shore excursions, all destinations are casual. To get the most enjoyment out of your visit to a port of call, we recommend you select one of our shore excursions, which have been planned by our travel experts and are recommended by the authorities for the particular ports. The charge will not apply to orders for Continental Breakfast. Play smart, swim smart, stay safe Arrive on time: Your arrival time is also when you take your pre-cruise wellness check. Select Access Internet or type login.com in a browser. Access exclusive pre-cruise savings and products that wont be available onboard. Your friends and family can contact the ship by dialing 1-321-953-9003. A. SeaPass card: Your room key, card for onboard purchases, and pass to get on and off the ship at port stops. Any and all information contained in this brochure, including prices and terms and conditions, is subject to change at any time without notice. Offer Match is only available to recipients who have: If you have sailed with Royal Caribbean since January 2018, you may already have valuable Casino Royale offers waiting for you. When you are seeking that ultimate family holidayan epic adventure youll never forgetlook no further than a Royal Caribbean cruise. Royal Caribbean International, Royal Caribbean, Adventure of the Seas, Serenade of the Seas, Jewel of the Seas, Mariner of the Seas, Brilliance of the Seas*, Empress of the SeasSM, Explorer of the Seas, Voyager of the Seas, Vision of the Seas, Enchantment of the Seas, Navigator of the Seas, Radiance of the Seas, Rhapsody of the Seas, Grandeur of the Seas, Majesty of the Seas, Freedom of the Seas, Liberty of the Seas, Independence of the Seas, Oasis of the Seas, Allure of the Seas, Quantum of the Seas, Anthem of the Seas, Harmony of the Seas, Ovation of the Seas, Symphony of the SeasSM, Gold Anchor Service, Viking Crown Lounge, Crown & Anchor Society, Royal Romance, Adventure Ocean, Casino RoyaleSM, My Time Dining, My Family Time Dining, VitalitySM, Boardwalk, Central Park, The Royal Advantage, Royal PointsSM, Royal Babies, Royal Caribbean RewardsSM, Royal Tots, Save the Waves, SeaPass, royalcaribbean onlineSM, and Royal Caribbean Cruises Ltd. are all trademarks of Royal Caribbean Cruises Ltd. 2018 Royal Caribbean Cruises Ltd. All rights reserved. These measures include screening all guests and their personal property prior to boarding. Please visit the Guest Relations desk for additional details. Frequently Asked Questions Travel Requirements & Documents Testing Requirement Online Check-In Boarding Vaccine Requirement Crown and Anchor Society Loyalty Program Future Cruise Credit Catching a wave on FlowRider and impressing with your surfing skills. Motorcoach Driver: US$4 a day per guest. EC Regulation No. For the safety of all, guests who present a COVID-19 risk are not allowed to board. Plus 50% off all guests and kids sail free*. Guests in suites can request a full menu for each meal to be served in their suite. If you are travelling with children, dont forget to pack their documents etc. When you're done, just remember to stop by your assembly station - look on your SeaPass or the back of your stateroom door - for a quick check-in. Stay on ships time Stay close to home on a cruise to Malaysia, discovering cultural and natural marvels in Kuala Lumpur and Penang. Post Cruise Assistance Dont forget to pack your passport, other cruise documents, valuables and medications in your carry-on bag. AS A PARENT/GUARDIAN, CAN I BE HELD RESPONSIBLE FOR THE CHILD CRUISING WITH ME? The best medical care: Our high-quality onboard medical care is stronger than ever, with more doctors and nurses on each ship and state-of-the-art equipment. Securing reservations and purchasing packages before you sail lets you score the best savings. Start planning your next cruise vacation by selecting a destination and departure port. The gratuities will be shared by the Dining Services Staff (waiter, assistant waiter and head waiter), Stateroom Attendants and Other Housekeeping Services Personnel who work to enhance your cruise. Heres a quick checklist of things you should do on the evening before you return home: Extend customary gratuities to those who have made your cruise vacation an unforgettable experience. Log in using the fields below. The app is free to download and use. Guests release Royal Caribbean from any and all claims for loss or damage to baggage or property, or for personal injuries or death, or for loss from delay, shore excursion providers, restaurateurs, transportation providers, medical personnel or other providers of services or facilities. Royal Caribbean International can accommodate the following special diets onboard: vegetarian, diabetic, low-fat, low-sodium, low-cholesterol diets. Smoking areas Room service is available onboard any time of the day or night simply order from the room service menu located in your stateroom/suite. Contact a travel agent for details. Guests who have a reservation with payment may also contact 1-800-398-9819 for Pre-Cruise Planning Assistance. 3. In order to maintain an effective and meaningful security environment and to comply with international and national security laws, regulations, and guidelines, Royal Caribbean has established strict security procedures in the seaport terminals we utilize and onboard all our vessels. Security may inspect containers (water bottles, soda bottles, mouthwash, luggage etc.) If you have a preference, you should make this known at the time of booking. If no cruises are listed, check that your loyalty information is showing ne. MEMBER LOGIN. F) Complete required information and click save then continue through Step 1 Portside: Left side of the ship when facing the front of the ship. Royal Caribbean reserves the right to ask for proof of age, revoke or otherwise restrict drinking privileges of any guest, regardless of age. The Pursers/Guest Relations Desk is open 24 hours a day to answer any questions you may have. In-app chat age restriction The medical facility provides motion sickness tablets upon request. Any dispute between a guest and Royal Caribbean (or its agents, independent contractors, concessionaires and suppliers, together with the employees and servants of each of the foregoing) in connection with a guests cruise booking or cruise vacation shall be litigated, if at all, exclusively in and before a court located in Singapore to the exclusion of the courts of any other state, territory or country. Enjoy the best activities onboard Royal Caribbean Cruises. Lunch 12:00 to 14:00 From here, you can walk directly to the terminal. Click the " Make a Payment " button under your remaining balance. The Refusal to Transport Policy provides, among other things, that a booking request may be denied, for example, where the guests conduct on a prior cruise has resulted in disciplinary measures by Royal Caribbean. Its always set to ship time. The minimum drinking age for all alcoholic beverages on Royal Caribbean International ships depends on the location of the ship at the start of the cruise itinerary. Guests affected by a disability or medical condition must be self-sufficient or travel with someone who can provide all necessary assistance. Think of this as a step up from your typical dinner wear. Here are a few types of suggested attire youll What to know before going on your cruise from Singapore | Royal Caribbean Singapore Back to Main Menu What to know before you go Documents you need to check in What to pack for your Asian cruise Checking in your luggage? Under no circumstances does Royal Caribbeans responsibility extend beyond the ship. And in the event of a suspected case of COVID-19, were fully prepared with immediate medical evaluations, rapid testing, and protocols that will effectively isolate health risks. Find all the information, including payment details and due date. Sanitization from bow to stern: Sanitization and fogging will occur daily from 3:30 am to 5:00 am at guest corridors. Port agent address: Wallem Shipping (Singapore) Pte Ltd, 991 Alexandra Rd, Singapore 119964 The Cruise Ticket Contract limits your rights. Pursers/Guest Relations Desk SAVE YOUR SPOT Secure your spot in your favorite activities before they sell out. Some members of our security team are equipped with body cameras as part of their uniform. D) Complete required information and click Submit E) Select Guest(s) and click Begin check in To facilitate our ability to continue to provide safe and enjoyable cruises to our guests, we reserve the right to refuse to accept a booking request from an individual or group and reserve the right to cancel an existing reservation. Day 3 - Penang, Malaysia. Personal non US bank cheques are not accepted for purchases aboard the ship. Please check your Cruise Compass for times and locations. Please plan to get to the terminal then - not before or after - so you board smoothly. For more information on your rights please contact us. Maps and ship layouts are for informational purposes only and itineraries are subject to change. Baggage porters will be on hand to direct you to taxicabs, buses and cars. Guests who use wheelchairs must provide their own collapsible wheelchair and may find certain areas of the ship inaccessible. Please click above to view the Global Purchase Terms and Conditions which govern your purchase of any products, services, shore excursions, or other activities related to your Cruise or Cruisetour. WHAT HAPPENS IF I BECOME SICK ONBOARD SHIP? WHAT DO I NEED TO DO ON THE LAST NIGHT OF THE CRUISE VACATION? For guests making bookings which involve cruise itineraries where the place of departure or destination is a member state of the European Union where this Regulation applies, subject to such not being in conflict with Singapore law, we limit our liability to you for death and personal injury or loss of damage to luggage. You may notice a temporary hold on the credit card your SeaPass card is linked to. Port address: The Purser, available 24 hours a day at the Pursers/Guest Relations Desk, will act as your banker, postmaster, information source, complaints desk, authority on customs and immigration and safety deposit box trustee. An additional Charge will apply for Specialty Restaurants. Add peace of mind to the mix and youre ready for an ultimate vacation. Look up my reservation Please note, you can only make payments online if you have booked directly with Royal Caribbean. Yes, in selected areas on the ship. We provide complimentary electronic cruise documents (eDocs) to all guests from 45 days prior to sailing once the reservation is finalised and paid in full. Guests desiring to transfer to higher-priced accommodations, which may be available during boarding or after sailing, may do so by paying, in cash, with travellers checks or by credit card, the difference in published full cruise vacation prices. Youre on vacation relax! Alcoholic beverages that are purchased in ports of call or from onboard shops will be stored by the ship and delivered to guest staterooms on the last day of the sailing. Under no circumstances may dangerous articles such as controlled substances, firearms, explosives, cylinders containing compressed air or combustible substances, etc., be contained in any baggage or brought by any person onboard. All rebooking are subject to availability. Call our Royal Vacation Planners 24/7 866.562.7625 additional numbers Air2Sea arrangements 844-278-9745 24/7 Day of Sailing help 800-256-6649 or 305-539-4107 (Int'l) 24/7 Technical Support 800-398-9819 We also regularly update our website to ensure the accuracy of information. Ships run on a slightly different lingo. Itinerary Overview. SeaPass is used for all expenditures except for those few that require cash: gratuities (other than bar and wine service), foreign currency exchange and casino gambling. Please check with your airline or travel agent for the luggage limit that applies to your flight. 3. Prices vary for each excursion and are subject to change. From drinks to specialty dining to internet and streaming, weve packaged all your cruise favorites so you can save big off onboard prices, while maximizing on what means most to you. Children or infants less than three (3) years of age cannot participate in the Adventure Ocean Youth Programme which is restricted to ages 3-17 years inclusive. Turn on your Wi-Fi and connect to WiFi-Guest-Spectrum. Cancellations by RCT: If RCT cancels a cruisetour or the land portion thereof, it will re-book passengers on the same cruisetour with a different departure date or a similar cruisetour.