Bloody awful. As I said previously you owe my mother a duty of care, and you have so far failed to make her feel safe in her own home. I called Stonewater because when I had the wind turbines, it was nowhere near that hot. One of them made a comate that one reason it was so hot was that the dryer vent was venting into the attic. This is where the problem started. I ask him if Stonewater had said who was paying for it. Date of experience: April 18, 2023 Reply from Stonewater Well make sure that for those customers who need extra support at home (such as those in retirement living, for example) are given priority for any repairs that are needed that could cause stress, anxiety and health problems, such as heating and hot water. Excellent and helpful team who are polite and cheery, Thanks Renee - we do our best and we're glad to hear such lovely feedback :), My first home with Stonewater and Im so happy with this decision. and it would be a good thing to change your google search option from being an affordable housing provider to the real truth of ''unaffordable housing provider.'' 2023 Trustpilot, Inc. All rights reserved. BBB records show a license number of CBC1263458 for this business, issued by Florida Department of Business & Professional Regulation. 0000006190 00000 n Gail Walker of Stonewater always responds to my questions and is always there to help. I had asked them to not drop bundles of singles from a worker's shoulder onto the roof. Stonewater at Southern Highlands | Blue Heron Krissy was fantastic and was able to chase up the application at every point. You guessed, reply from some other complaints partner with all the same excuses and full of sympathy yet not linking with all other complaints in past 6/7 years. Her cheerful laughter and mood makes us all feel that little bit better every day.So on behalf of all the tenants at Norfolk House we would like to say a very big thank you for making our lives that little bit better each day and that we all love her to bits. It goes against our guidelines to offer incentives for reviews. That housing provider was shocked at the rise and called it '' unneccesary.'' Great communication and very professional. The team member at Stonewater called Tracey Leatherland helped my family and I apply for the Longleigh grant. If youre vulnerable and need us to stay out of certain areas of your home, please let us know when you contact us. He only tried to seal it and repaint. Thanks Stonewater, for looking after my mum! Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Stonewater's privacy policy provides you with information about how we collect, use and protect any information you give us when using our website. Stonewater Inc offers the following services: Replacement and remodeling of kitchen & bathrooms, cabinets, counter tops, flooring, fixtures, appliances, remodeling, new construction, room additions, windows, siding, roofing, Silestone, ceramic tile, granite, wood flooring, painting, insurance claims, design build, carports, custom, home improvements & garages. Enter a zip code and get matched to businesses near you. Verification can help ensure real people write reviews about real companies. Thanks Kirsty. Stonewater Roofing | Complaints | Better Business Bureau Profile Stonewater is an extremely diverse company at all levels. 20 customer reviews of Stonewater Roofing. I'm glad everything has gone smoothly for you :) ^Jade. We offer a wide variety of financing options and stand behind our services with a variety of warranties. We also ensure all reviews are published without moderation. 0000007704 00000 n 0000001489 00000 n 0000006695 00000 n I understand that a letter was emailed to you today concerning this matter but we thank you for bringing this to our attention. Anyone can write a Trustpilot review. The quick response from longleigh foundation approving my grant.Has I did have to chase stonewater over a 3 week period as they gave me incorrect email address to send my evidence through twice and I did not have knowledge each time that they did not receive this information about this. I've chased this up with our team so we can get this sorted for you ^Jade, Application process was very easy and the lady was lovely and answered any questions I had. I understand it must have been quiet frustrating. 0000008594 00000 n I'm an L&G customer. He came bake later and fixed the dryer vent and left. I will miss my weekly updated with Tracey you have been truly amazing and supportive. %%EOF My mother calls me in tears, I just dont understand how you think this is acceptable. Everything went perfect, on time. But if something has gone wrongand we havent been able to put it right, you can make a formalcomplaint to us. It goes against our guidelines to offer incentives for reviews. So, I am back, no real response from Stonewater in relation to my previous review and my mums nightmare living in Dalcross house!! endstream endobj 156 0 obj <>/Metadata 41 0 R/Pages 40 0 R/StructTreeRoot 43 0 R/Type/Catalog/ViewerPreferences<>>> endobj 157 0 obj >/PageTransformationMatrixList<0[1.0 0.0 0.0 1.0 0.0 -297.638]>>/PageUIDList<0 213>>/PageWidthList<0 420.945>>>>>>/Resources<>/Font<>/ProcSet[/PDF/Text/ImageC]/Properties<>/XObject<>>>/Rotate 0/StructParents 0/TrimBox[0.0 0.0 420.945 595.276]/Type/Page>> endobj 158 0 obj <> endobj 159 0 obj <>stream The easiest way to report your repair is via MyHome. You must do this within 15 working days of our response. Give us a call, or request a free quote today. My first ever home and Ive received nothing but help from stonewater, very friendly and helpful staff. 0000001330 00000 n Copyright Stonewater. I would like to say a big thank you to Krissy McKay who has helped me from the application stage to getting the keys to the flat. Love my new flat and cant wait for many happy years to come in it. The bath vents were venting into the attic for over a year. Everything has gone smoothly and we are very grateful to have a home now. That's great to hear, Amy, I am pleased :) Thanks for the review! Suggested companies are based on peoples browsing tendencies. I can see that it you have been trying multiple times to have your problems heard and resolved. You can contact the Housing Ombudsman Service in any of the following ways: The Housing Ombudsman has put in place a Complaint Handling Code, which provides a framework to support the effective handling and prevention of complaints. Hi Cecelia,I am sorry to hear that you injured yourself and are also unhappy with the repair. He even made the statement that the Gutter Helmet that is on my gutters could be part of the problem. Stonewater Roofing Reviews, Ratings | Contractors near 605 S Broadway They charged for 3 wind turbines but installed a ridge vent instead. Introducing Stonewater, a collection of Homes nestled in the picturesque Las Vegas foothills of Southern Highlands. When I did eventually get to the day of sign up Mohamed made the sign up and viewing very easy and smooth sailing thank you to both Tracey and Mohamed. I do not have a broken gate. Definitely recommend in all areas, Thanks Abby. She is a very special person in our lives. 155 0 obj <> endobj We aim to acknowledge expressions of dissatisfaction within two working hours and to acknowledge complaints within two working days. Also there was some miscommunications in between contractors and agency in regards to jobs that is still needed to be completed before the keys were handed to me. Although the government has lifted all Covid restrictions that affect the way we work in your homes, were still committed to keeping our customers and colleagues safe. For more information, visit our website at www.stonewater.org. They did say they would fix the rafter, but as of today it has not been done. ~ Matt. We plough our surplus into building new homes, improving our existing housing stock and investing in customer services. I'm really sorry that you've had to chase us for the correct email address repeatedly. StoneWater Roofing Reviews, Complaints, Customer Service - Revdex.com I let Stonewater know what I had observed, and they sent a 2 man crew out the next day to fix these problems. What if I'm a Stonewater Legal & General customer? . Employment, training and volunteering opportunities, Tenant satisfaction measures tell us your views, Complaints, Compliments and Comments Policy. This form will not work unless you enable cookies. hbbRc`b``3%E=@ With over 15+ years of experience in the industry, we are here to provide the highest quality of work Kountze has to offer. Also d/b/a - Kitchens & Baths Unlimited. Modern slavery and human trafficking statement. 0000007295 00000 n For a full list of what you are responsible for in your home, take a look at this section of our repairs guide. Stonewater Construction LLC | Better Business Bureau Profile Find out about alterations, improvements and adaptions. The only time stonewater will contact you is if you don't pay your rent ironic hey? The Customer Complaint Panel is completely independent of our complaints process; its recognised by Stonewater and the Housing Ombudsman Service and is made up of members who are also customers of Stonewater. The purpose of the Code is to enable landlords to resolve complaints raised by their residents quickly and to use the learning from complaints to make service improvements. We never leave a job unfinished, or a customer unsatisfied with our level of service. Thanks for the review and feedback! Foundation Support Specialists offers foundation repair services for both slab and pier & beam foundation types. By doing this, our aim is to deliver great customer experience as often as possible. Then eventually got a new boiler fitted but since then nothing but issues. We will not put up with our elderly relation being treated like a nobody. Firstly I went over 6 weeks with no hot water and heating. What can I do? So far Im very happy with stonewater. Stonewater Contractors LLC Contact Information. Companies can ask for reviews via automatic invitations. Replies to negative reviews in < 24 hours. Stonewater 2014-2023 Modern slavery and human trafficking statement | Public liability insurance Web design and development by Nvisage. You can chase us up on these by sending us an email to customers@stonewater.org, giving us a call on 01202 319 119 or popping us a direct message on social media. Amazing employee. Largo FL 33777. Stonewater continue to put the rent up but do not improve services. We encourage our customers to report all instances of nuisance behaviour to us so that we can build up a clear picture of what's happening and get all sides of the story so we can take action. 'communal heating'? Hello Mr Voysey. I would highly recommend the process and consider myself extremely lucky to have dealt with her and this association. Hi Stacey,I'm glad you got the grant approved quickly from Longleigh. He has denied any responsibly. About Stonewater Contact us Customer login Your home Supporting you Get involved Policies Privacy Policies These policies apply to customers whose homes are owned by Legal & General Affordable Homes and managed by Stonewater. We discussed the cracked rafter that had never been fixed and mold that had reappeared in the den. Then they removed a 4-inch vent cap that was where my dryer vented through the attic. Complaints - Stonewater Used them three times already. This review was chosen algorithmically as the most valued customer feedback. Compliance with the Code forms part of the membership obligations set out in the Housing Ombudsman Scheme. Please bear with me. I called the office the next day and ask the lady who answered the phone to make sure that when they sent someone out to make these repairs, that it is someone who is vaccinated for Covid-19. They did do this and broke one Perlin and cracked one Rafter in my attic. Repairs and maintenance - Stonewater This year I've had nothing but issues with my boiler. I've spoken to the retirement living management and we are arranging to come and speak to you and your mother face to face to discuss our plan of action to get you some resolution and peace. She has been kind and supportive all the way through and very understanding. Please visit this page for more information. I'm dismayed to hear of our lack of response and the distress this is causing your family. Here at Yates Electrical Services, we take pride in our professionalism, as well as our ability to complete every job to the homeowner's total satisfaction. 0000003570 00000 n If you have difficulties reading a PDF, please visit Adobe's Accessibility Resource Centre, which provides useful information for disabled users. Again, we are very sorry for the the delays in getting this put right.------------------------------------------------------------------------------------------I can see how these repeated failures are affecting you. I called Stonewater and they sent a supervisor out the next day. Dealing with ASB is a very complicated and often time consuming process, which we know can be frustrating at times. Congratulations on your new home! Please contact us using the form below to let us know about any expressions of dissatisfaction or complaints you may have. We manage around 32,000 homes in England for over 65,000 customers, including affordable properties for general rent, shared ownership and sale, alongside specialist accommodation such as retirement and supported living schemes for older and vulnerable people, young peoples foyers and womens refuges. On 08-18-2019 Stonewater roofing removed my singles, Wind turbines, and a dryer vent from my roof. We just want them to buy back our share of the house so that we can find a place to call home.this is their motto if you phone and are kept hanging on for sometime 30-40 minutes and then they state that they will respond in X daysand so the problems start again. People are so lovely and really helpful. Hi Amanda,Thank you for this!Glad to hear you had a positive experience going through the process with Samantha. I told him that that is bath vents, not my dryer. No, Stonewater Inc does not offer eco-friendly accreditations. That means we manage over 500 homes on . Here are 8 tips for writing great reviews. Hope this helps. So glad to hear you're happy with your new home :), Brilliant housing group Tracey, jo & Mohammed were absolutely outstanding with me and I cant reccomend them enough Thankyou stonewater . They talked about the heat in the attic, and said maybe I needed a power vent, but denied any of the responsibly. All rights reserved. They did a great job. Sam has been very professional and her communication has been brilliant.I would recommend Stonewater and will be telling everyone about my experience with them. No one cares. Gail take me through the steps and all process, she gave me really helpful information and really make this process easy. Hopefully we can make this right for you and get this sorted. Give us a call or click to request a quote today Show more, Foundation Support Specialists offers foundation repair services for both slab and pier & beam foundation types. PDF A guide to making a complaint - stonewater.org I looked into the attic and noticed that the dryer vent pipe was not connected to the roof vent. Please contact us using the appropriate link below: 2022 what's new after a very lengthy battle with stonewater we do finally have new heating much needed, . 180 0 obj <>stream Had a lady called Kirsty take me through the steps to sign and she was nothing but helpful, any issues I had she had them sorted and raised right away.