He went on to show us that the Nuevo Vallarta International Sales Department Exchange Database was showing 107 sales occurred in the last 12 months with clients having the same exact Club Intrawest timeshare. When they made the circle their exact word were "this is what you get". Copyright 2023 Consumers Unified LLC. Elvira. We should have known better by reading the countless reviews on this scam. Another point of credibility was how they touted their association with Cirque du Soleil, they are number one in the world in what they do. Vida Vacations 23 complaints 9 resolved 14 unresolved File a complaint to Vida Vacations Vida Vacations contacts (added by reviewer) Phone number +1 800 292 9446 Website www.vidavacations.com Category Travel & Vacations View all Vida Vacations contacts Most discussed complaints 2 Vida Vacations alternatives The customer service who is attending us says that we cannot cancel since consumer law says that there are no cancelation after 5 days. The Mayan enabled their sales teams to pitch us rental income all the while knowing it would never work. You talk about your commitment. "The cup is made of red clay, with applied enamel on the surface that holds liquid inside. Vida Vacations Blames Members for Believing Lying Sales Reps.! But this my friends this is a flat-out scam. Our consumer complaints have been resolved. My wife is retired now and may be forced to go back to work since we were led to believe that this would only cost us a few thousand dollars. We wish to retract the above post. We ate some of the best meals we have had anywhere. Checking in: Get a receipt for resort fee, keep with passport, they will dispute payment on checkout. The first call they told me that there is no minimum price and that whatever price we wanted to sell it for, they would list it. Nobody is going to want a certificate for a week for that price, therefore, we won't get any money back. Though we are all competent we think they used"the elderly tactics of being "Overwelmed". On Wednesday, the city voted . Given you do not record all conversations and activity, I prefer to correspond in writing with your office. No place in the contract does it say there are limits on where/when those weeks will be. I request that Vida Vacations provide a letter in writing that this resolution has occurred with the appropriate details. We told the seller that we are not beach people and that our visits to mexico was mainly to see family. They offered to get the contract, which provided money and within 10 years you can return this sum without any interests. This class action brings suit under the Texas Securities Act (TSA) against a number of parties related to the Vida Longevity Fund, LP, established in 2010. IF YOU ARE CONSIDERING A PURCHASE OF THEIR VACATION WEEKS, WELL STAY AWAY. Founded by Daniel Chavez Moran in 1974, Grupo Vidanta's headquarters are in Nuevo Vallarta, Nayarit, Mexico. In direct reference to the above post, at this moment Grand Mayan Nuevo Vallarta customer service has addressed our issues in a most professional manner. Who knows if that is true either? Yes, our fault in the first place for purchasing, but according to our contract, we had 5 days to rescind. So basically the cost would be under 7, 000 dollars. We told them we could not afford membership but using, "Let me talk to my manager tactics" we broke down and brought a membership that costs $10, 500 via credit cards and have to pay them $19, 500 over the nest ten years. We Share your photos and videos with others to prove the truth of your words. We will continue to spread our story until this situation is resolved. Saturdays: If you were SCAMMED at VIDANTA Resorts, this is the PAGE for you. He came back with documents to sign and was not as was approved. Unfortunately I own a Mayan artifact of their deceptive past. I filed a complaint with [protected]@vidanta.com/[protected]@grupovidanta.com who clearly advised me that there are no Barba Rangel/Hugo Armendariz working for them and that I have been clearly SCAMMED. We were given 10, 8-day 7-night accommodation certificates which include ground transportation from airport to resort. This is what they do to anyone wanting out of their contract and this is how they try to keep a 4* rating. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. Gained: Breakfast, tour of property, water view from best balcony, discount on resort fee (keep receipt.). The park was supposed to be opened this month and did not happen. Well start sending you the news you need delivered straight to you. 182 likes. We truly appreciate your preference and welcome you to our family! I posted here a couple of days ago and I want to everyone to know I've been in contact with Karen Rose and they essentially said too bad! ConsumerAffairs is not a government agency. They include offers sounding too good to be true, well we are finding out the hard way that NOTHING so far has come into fruition. The Deed: If you think you own a deeded interval of time with Vida Vacations you're sadly mistaken. I am trying to cancel this rental reservation and reclaim my wired $7,755.00 and absolutely no one at Vida Vacations can help. After paying the $3000, the platinum package includes a reoccurring fee of $99 a year instead of $299 a year for basic plan, 100% inventory, 40 weeks on the platform that never expire, 4 authorized users on the account, 2 free cruises a year, airfare, prorated nightly room rates, gain full access to Hawaiian Vacations Maintenance fee Protection & Platinum Rental Program which means Hawaiin Vacation would be our property manager, small brokerage fee, to advertise and rent out our units for us for the units we don't use to receive money back to make a profit. Then told how to leave, unescorted, back to shuttles. We have also done research on the 299 dollars weeks and they cannot be used for hotels that dont offer timeshare and the W Hotel does not offer timeshare. A material misrepresentation is an important untruth. Vida VacationsAbove The Law? I was scammed too, 2 years ago, and it's been a nightmare for me. If you are knowingly training/selling benefits that you never intend to deliver on, that's criminal plain and simple. Yes their resorts are absolutely beautiful. Plus, vida was different because whatever weeks we didnt use from vida could be rented out through the same broker, which seemed like a safe bet to me. A couple of posts ago you said what I was saying was illegitimate, is training your sales reps to pitch me something Vida can't and won't support legitimate? Thank you. We have visited the presentation of the company Vida Vacations. Previous review. If you receive a call, even if it appears to be from us, hang up immediately and call us back at 1-800-292-9446. Its sleazy. We DEMAND ALL OF OUR MONEY BACK otherwise we will be very vocal about your lies on ALL PLATFORMS!!! Everything appeared great but their prices were expensive and we said no thanks. When they step away note the laptop camera is pointing towards you, they are waiting for you to discuss information to use on the sale closure. Otherwise known as Grupo Vidanta, the company launched a luxury vacationing club called Vida Vacations in 2010. This comment was posted by a verified customer. At first, the sellers did not want me to take the papers that they had presented the program on, but i told them that i would not buy without taking them. weeks for 2, 600 dollars per week and that they are not a hotel or timeshare and had companies to assist us. You then meet the manager, taken outside to meet the unscrupulous used car salesman, then taken to a basement to meet the closer who actually is a used car salesman. At first, the sellers did not want me to take the papers that they had presented the program on, but I told them that I would not buy without taking them. The company offers real estate interests in 15 resorts in Mexico. We have tried to settle this offline but the Mayan refuses because we have decided to use a third party. 29 Staples St to find out its value. We were verbally told that I would be able to get everything that the platinum package provides but they omitted to tell us it would cost us an additional $3000. Who knows if that is true either? 800-366-6600 (From Mexico) Vida Vacations is a timeshare company that was founded in Nuevo Vallarta, Mexico in 2010. We bought it to use there! After 7 hours and many declined offers, we told them we wanted our Vallarta Adventures and the cab back to our hotel. Customers who purchase timeshares from Vida also have the opportunity to visit destinations that are part of other vacation clubs. It only mentions friends, family, colleagues and also states that guests only pay the usage fee for the room type in our contract which without platinum it's $850 (room) to $1900 (suite) for a week depending on if they want an entire suite or a bedroom. Sincerely, Obviously this makes the likelihood for such a dispute, as well as its proper resolution all but impossible. Trading opportunities: Unbelievable! I am joining some others in a class action lawsuit. In other words, the sales people can demonstrate the product, you think you're going to get that product, but you won't. He brought it up on his computer and showed me dozens of places. This web site is managed independently of Vidanta Resorts and Vida Vacation Club for the benefit of our Members. Allentown City Council took measures last week to address residents' complaints about what's been called an "abuse of power" of the city's parking authority. And the contract states that Limitless Vacations does not assume any promises made by their sales people. Our Customer Care Center is always happy to answer any questions you might have or help you book your next vacation. The complaint has been investigated and resolved to the customers satisfaction. WE FEEL THEY DID THIS ON PURPOSE TO GET US PAST 5 DAYS TO CANCEL AND KEEP OUR MONEY! 1 comments. BBB Business Profiles are subject to change at any time. Companies displayed may pay us to be Authorized or when you click a link, call a number or fill a form on our site. She is the author of, Surviving A Timeshare PresentationConfessions From The Sales Table and Timeshare Vacations For Dummies. In addition to her blog, The Timeshare Crusader she is also the lead timeshare advocate at Elliott.org. We have been unsuccessful in reaching a solution that is reasonable for both parties. They said no they could not do that. My wife is retired now and may be forced to go back to work since we were led to believe that this would only cost us under 7, ooo dollars. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. Fraud will invalidate a contract. We bought our week almost 3 years ago and we felt that we have been scammed. vidavacations.com, vidanta.com, grupovidanta.com, and vidapayments.com Please forward any information that you receive from suspected scammers to customerservice@vidavacations.com or call us at Your satisfaction is our priority, and we want nothing to come between you and your next great vacation. We have made every effort to resolve this dispute offline but they prefer to support their duplicitous sales team, so we are exercising our right to freedom of speech. . But there's a chance sales will inflate the sticker price as they do with the timeshare, in which case you will pay close to full price for the condo and effectively receive little or nothing for what you trade in. Company Name: Vida Vacation Club. I just got off the phone with Nick Steele who refuses to assist in any way. After much consideration we are asking for a nullification of contract and if this does not occur we will go into default before we make the first payment. Clearly if Vida Vacations cares about their owners, they have the ability to remove or reduce the transfer fee in paragraph 6 to at least make it easier for us who where misguided, misrepresented and otherwise ripped off, get the balance of our money back by selling to another party. Vida Vacations - VIDA VACATIONS SCAMMED ME OF $7,755.00 ON 11/03/21. They essentially are saying "hey, it's not our fault you were *** enough to believe our sales team". Ms. ****** clearly refused this option with the Member Services Representative who has intently attempted to work out an amicable resolution. If they have no problem lying to me now, there is no way that, would good conscience, I could continue with this company!!! Also, the free week at another Vidanta resort actually costs $700. Things at one pointed nonetheless sounded good; and I actually initially put a deposit down on one deal. I am afraid this might be a big scam of my hard earned $7,750 us $ by this prominent and large grand luxxe residence club. So think about it. I am so disappointed in the whole experience. they recomended we call Global golf conections, in which I made two calls during the holidays. We could get up to $5000 a year if all 10 are auctioned off and any money collected gets put on a Vidanta visa which we would collect when we go on a vacation at a Vidanta property. There are no deals and discounts. vida is a scam resort! The customer service department has resolved our complaints and we now wish to retract the above statements. Im originally from guadalajara and its sad for me as a mexican to see how a man capable of such greatness has allowed this. A link has directed you to this review. Vacation amenities: After what they did to us can anyone blame us. We believe that every traveler deserves a vacation that reflects their tastes, interests, and lifestyle. I could not have worse things to say. This would likely take eight months to two years of hearings to conclude, some of which would require the plaintiffs attendance. The sellers even showed us a booklet called small luxury hotels and said that we could exchange for that too. We have met many people who have had the same experience. this was not what the sellers told us. Then the started making ridiculous offers. You have to stay away from them and their timeshare presentations, don't make the mistake to go just waiting for free stuff! Once a client is stuck with a contract based on fraud, then you become sanctimonious and expect compliance on behalf of the injured party. Surely this post will be followed by a standard copy/paste comment from Karen Rose stating how they what to work with us so we can enjoy the benefits of our agreement, not the benefits vida presented to me the day I bought. I don't think so, with the level of collusion they employ they deceive masses of unsuspecting consumers, its an unfair advantage .Especially when they incorporate partnerships with Cirque du Soleil, Jack Nicklaus, Greg Norman ect. Hi BBB: There seems to remain a breakdown in communication. Vida Vacations, Vidanta Resorts, Destinos Unlimited Vida Vacations, Vidanta Resorts, Destinos Unlimited Nationwide USA Phone: 1800-292-9446 Web: vidanta.com/ Category: Resorts Vida Vacations, Vidanta Resorts, Destinos Unlimited rip off Cleveland Ohio Resorts: Vida Vacations, Vidanta Resorts, Destinos Unlimited Cleveland, Ohio So, my request was a follow-up as I had not received any final paperwork regarding the matter. I have just read through many negative comments about timeshare presentations. I need help in receiving a full refund of my wired $7,755.00 USD for cancellation of false reservation at the GRAND LUXXE RESIDENCE CLUB NUEVO VALLARTA for date 07/03/22 thru 07/10/22. They told us we would own for 100 years but the contract is different. The company also offered the services in finding the place, where you wanted to stay, and they helped to fill the necessary papers. We kept saying no, no, no. If you are reading this, and within your 5 days to rescind, do so! But to challenge their deceptive sales practice WITH PROOF they just babble about how you need to learn to enjoy a product they had to lie to get you to buy. Ask for a standard contract to review while they are doodling. Call us today. It is the principle now. Click here to get notifications about new complaints of Vida Vacations. http://www.timesharescam.com/blog/46-timeshare-cancellation-or-donation-should-not-cost-you-anything-upfront/ They are masters of deception and we need someone who has more knowledge of the situation. We signed a new finance contract and paid a new down payment. Thanks for your response. In Sept, 2013 my wife and I were lied into paying $7210 deposit purchasing a 3-weeks package. We were informed we did not purchase what we thought we had purchased - the Grand Mayan. The price was still to high, so we continued to say, no gracias. Trying to make the best of it we remembered the Vida sales rep making a big deal on how easy it is to rent out the weeks through brokers that their members use. Again, needless to say we continue to be ignored. We could then use the cash procedes to replace the money we would use to buy the vida timeshares. If you bought and none of what I mention were factors you have a great product. You are welcome to leave any printed materials at the check-in desk at the location, during my state. It's hard to believe you're actually defending a well documented scheme to defraud and claiming the high moral ground to boot. Vida doesnt dispute that I was lied to, and in fact this would be an unrealistic position as their notorious practices are well documented throughout the internet. We accepted since they said it would only take 90 minutes. We received a notification about your comment. Last, boundaries, will Vida not take responsibility for inducing clients into a contract with lies and deception? We are so upset that we trusted them and now realize we should not have. 1-800-292-9446 (U.S. and Canada) They made me sign a form that a . He said to me, they are just promoting the resort for the next time visit. BTW there is nothing in the contract that states we cannot retain assistance. The deed recording sales shows in Recitals (Company declares) is in fact deeded to the developer, who then divides that deed into one week intervals and packages them. Never acknowledging that we have an approved offer, saying that it would not be honored. A year and a half later nothing has happenedi now own 4 weeks that i dont use, cannot sell and cannot rent. Pretty much to a person, the employees were wonderful and attentive to our every need. Unsubscribe at any time. Further, after added investigation, we found that most of what was promised was disingenuous (and in part, after visiting with other vacationers there, a couple of whom regretted their own prior purchase but were now making the best of things). The value-added packs included a 750ml bottle of Del Maguey Vida de Muertos mezcal and four copitas. join me in another class action! That is when the presentation began to focus in on our Club Intrawest property. The free breakfast buffet and one-hour sales presentation turned into far more than that. When we were sold this Ambassador package, we did the math and thought to ourselves that there was no way we could lose but this is farthest from the truth! Since I speak english the sales representative tried to use me to verify his statements but it was very tough to concentrate on our 3yr old son who needed to be taken care of and also to read a contract in english meanwhile be holding a verbal conversation in spanish. Ms. Rose, In my opinion this is a nice resort, unfortunately they are liars and 100 yr contract does not have Profeco registration #, beware of vacation class s.a. de c.v, VIDA VACATIONS SCAMMED ME OF $7,755.00 ON 11/03/21. Travelers who choose Vida Vacations Resorts have access to a huge range of resort amenities when they travel, including restaurants, bars, activities, entertainment and more. The hotel isnt even that nice and everything they say in the meeting is misleading. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. Since then I emailed her Manager and others at Vida Vacations without any response at all. Sign up to receive our free weekly newsletter. On 11/03/21, I was directed by Barba Rangel, Supervisor Vida Vacations to Wire $7,755.00 USD to their Vida Vacations Banking in De Zuniga Jalisco. We feel they held a spanish language contract away from us so that my husband couldnt read it and they knowing that I was busy! Then I presented a copy of my offer stamped approved. We were told that we had to come back Saturday and we attended another meeting with Jose, he talked us into a cheaper plan, we signed on the 7th of September and decided that we would Cancel the second 10/17/18 We are members of Grand Mayan We wanted to upgrade our membership Went to meeting, negotiations took place. Jeff Nicholson, PhD, PA-C jeff.g.[protected]@gmail.com. They sound terrible. We have now found out that this is NOT TRUE. Bravo! Fraud requires an outright lie, or substantial failure to state a material fact about an important part of the contract. What we wound up with was a hotel unit and 50 HSI breakaway weeks. They prepared a signed statement declaring the contract rescinded and was told our deposit would be credited back to our credit card account within 15 days. We went in person to request full refund and cancellation, of which we were declined. Now it would cost almost 400 dollars to liquidate it. Want to know more or reserve your stay? I just found out that club freedom is another type of luxury timeshare with prices out of my pocket. You refer to legal boundaries, does Vida consider pitching rent and resale to prospective members within legal boundaries knowing its a benefit that will NEVER be achieved? On this particular trip, we all decided to meet up in Puerto and Nuevo Vallarta. As incredible as it sounds it's true. I started contacted Ms Rangel to activate my Read full review of Vida Vacations and 2 comments, they didn't take responsibility for their customers safety and health issues. Mary M. Hi - We were also robbed of $7, 000. Sincerely, Its just a joke. So the moral of the Mayan story is listen to their lies or anyone whom they recommend and you'll be fine. They "gave us a bonus of entering the Ambassador program that would help pay, but found out this was also a skam. Reply For over 45 years, Vidanta has been involved in designing, constructing, financing, and operating hotels, resorts, cruises, and more. Enjoy reading our tips and recommendations. We were told by the timeshare salespeople that we were buying the 100 year contract and that they were giving us another week for a 10 year period but really it is opposite. Upon checking in at the resort, my wife and I were approached to attend their t.s. Vida contends that they are absolutely within legal bounds to train their sales teams to misrepresent their product and if the victims of this misrepresentation don't realize it after a usually 6 hr presentation Vida is not responsible. We are committed to helping you understand the great value of acquiring a membership with us, as well as the significant benefits we offer our members. Customer Reviews are not used in the calculation of BBB Rating, Need to file a complaint? During the Christmas holidays we called global golf connections twice and got two different stories of how they operate. We feel that we were frauded for their gain. Find out everything you need to know to maximize your custom membership and start enjoying a lifetime of one-of-a-kind moments. I also asked for a copy for our records. Well guide you through the process. The Customer Support Team. I lost a whole day of vacation 9:30am to 5 pm and got the runaround at the resort when I asked for the person in charge of sales at every desk and person we encountered. We don't dispute that your contract covers what you state. The agencies have now confirmed that if the timeshare weeks are not rented then we do not get any money. They used the same tactic with us, since I speak English the sales representative tried to use me to verify his statements but it was very tough to concentrate on our 2nd old daughter who needed to be taken care of and also to read a contract in English meanwhile be holding a verbal conversation in Spanish. It may or may not occur that the timeshare weeks are rented since the agencies do not buy them back from us in the beginning of the year as the sales representatives said. We were told that the certain agencies would buy back the timeshare weeks for a set amount. I knew how much a week's rental was running on Airbnb (where I often book) so this would be a fair test if the package would save me money. We bring you unrivaled experiences in luxury vacationing, groundbreaking entertainment, and bespoke relaxation, all designed to meet your specifications. In the end, Vidanta's Founder Daniel Chavez has a mid-size Cadillac equivalent of a vacation experience to sell. Vida Vacations is a members-only bespoke destination club offering a dedicated approach to high-end travel. Beware of Vacation Class S.A. de C.V. (advertising The Bliss Resorts, Bliss Vacation Club, Grand Mayan, Vida Vacations, VidaSales and more). Not sure what our options are at this pointdo we just not pay? I was under the impression that contract # ******* had been reinstated, per your 8/25/2020 response here via the BBB communication exchange. Who would think that the owners of one of the magnificent places on the planet would allow such a thing. You can find better hotel deals searching online on your own. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. Being born in Mexico, I still have family and whenever we make a trade to Mexico, we always make time to see them or they come and stay with us. Its a vicious circle and we are stuck in the middle. We own several timeshares in the states and have been to many sales presentations, but these folks take the cake. Customer service has addressed our issue satisfactorily. Vida Vacations sells "right-to-use" (RTU), unless you actually purchase a condo outright. Welcome to personalized travel perfected. I have sat through sales pitches on timeshares, travel clubs and the like my share of times; but this one was over the top. How can I be SCAMMED by such an affluent most desirable large Organization as VIDA VIDANTA GROUP as this? To allow an example, I asked him to show me Lucerne Switzerland for August 2023. Thanks ******* ******. about them, take a look: So basically, the cost would only be the difference between the two which would be less than 7, 000 dollars total price. There office customer service and accounting team have no record of this. These comments reach a relatively small number of people, if your are a victim of this scam please spread the word to help others avoid the Vida Cirque-us.We will be expanding the range of our message please join us in bringing awareness to this absurd business practice. My husband is mexican and we bought with Bliss REsorts on November 18th, 2013. Vida Vacations Selling Deeded Timeshare? Vida Vacations is the exclusive selling agent of private club memberships that allow access to a collection of the finest resorts, spas, and golf courses in the world, including the exclusive Vidanta destination resorts: Grand Luxxe, The Grand Bliss, The Grand Mayan, The Bliss, and Mayan Palace. Another thing they sell you on is Vida Dollars. Unfortunately, even with both of those things working in their favor, the hours of being held against your will to hard sell made the whole experience awful. I know they have many happy owners who bought for the right reasons. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. Everything sounded great but their prices were very high so we said, no gracias. He said that it would be very easy to liquidate at the the lowest price printed on the document of 19, 200 dollars. We wasted our hard earned money on this crap. After check-in: Greeted by personal concierge, given potent drink, do not drink it until after you decline free breakfast and 1-hour presentation booking slot, even if they insist that you must attend. I sent a letter within the 5 days cancelling the new contract, but instead of cancelling the whole thing, Vida wants to put us back into the old contract. As you can see there are four on the list, so I wanted to see who was the best. Vidanta is who signed me up for the Ambassador Program and now that I have questions, they can't help me!!!? The salesman lied to us that we can rent back 2 weeks to the company for $1800 a week. That being said and as stated in your contract, remember the company makes no representations regarding the market for vacation ownership rentals or resale, nor recommends buying this product for rentals, resale or investment. We value your privacy. This was over a month ago and we have heard nothing at all from the resort. I then contacted the Grand Luxxe Reservation Desk and was advised this Cert # was already used by someone in year 2020. At Vidanta Resorts you have the option of down-scaling and paying a reduced maintenance fee. The part aggravating, part comical aspect of all this is that the property was most impressive (though not exactly cheap; we wondered how the families with small children did cost-wise). BBB Business Profiles may not be reproduced for sales or promotional purposes. So, thinking it was a good deal I bought it. Be careful of Vida vacation Club in Mexico. I received a phone call from Hawaiin Vacations last week to find out that in order to receive what we were promised we would have to pay an additional $3000 & they do not SELL our current timeshare.