It should be a number and the value should match the value that was passed back to you by Sage Pay when the original transaction was completed. Why did US v. Assange skip the court of appeal? If you believe this account should not be closed we will be able to investigate this issue further immediately. The request was unsuccessful. Accepted values for the CardType field are: VISA (Visa Credit), MC (Mastercard Debit and Credit), DELTA (Visa Debit), UKE (Visa Electron), SOLO, MAESTRO (Solo and Maestro), AMEX (American Express), DC (Diner's Club), JCB (Japan Credit Bureau cards) and LASER (Laser cards). You will only be able to enter up to 10 characters in the card post code box on the payment pages. This will always be 16 characters or less, and only contain letters and numbers with no spaces or unusual characters. These are 3 letter codes that will notify Sage Pay of the currency for the transaction. The Delivery City contains invalid characters. The supplied is not available on any merchant accounts associated with this vendor account. The Success URL value will need to be provided within your crypt string when posting your transaction registration. The server received an invalid response from the upstream server while trying to fulfil the request. The Transaction has already been Released. By selecting a card start date that is later it will mean that the card is not yet valid and must not be used. Values such as PAYMENT, DEFERRED, REFUND etc. View the Solution This topic has been marked as solved. The card number has failed our validity checks and is invalid, Merchant session key or card identifier invalid, Operation not allowed for this transaction, This refund amount will exceed the amount of the original transaction. This system message would only be generated if you have integrated using the Direct method where you are colleting the customers card details to send across to Sage Pay. This is a standard HTTP Error. When attempting to perform a REFUND, you can only refund in the same currency type as the original transaction. The only way to test a declined payment due to insufficient funds is to manually modify the response from Sage Pay (Opayo) with the values it would return in a real scenario. Please contact support@sagepay.com if you need this reset. Handling the response and customer redirection Step 3. If a card StartDate value of 1509 was passed this would generate this error code. You can only AUTHORISE an AUTHENTICATED transaction up to 115% of its value (with all previous AUTHORISEs against that transaction taken into account). The total value of all REFUNDs can never ever exceed the original transaction value amount. If you don't see an option to change your email in Account Management, contact your Sage support team. Monday - Friday 9:00 AM - 5:30 PM. You will need to check your card, and if it has expired, you will need to destroy the card and use a different card type for the transaction. If the VendorTxCode matches that of a previous transaction registration for a successful transaction against your account you will receive this error message. The Vendor or Vendorname format is invalid. Missing SagePay . If you are using our Form integration method, you may also sometimes receive this message if your Encryption Password is incorrect, so we would suggest you check this information as well. Please refine the search. If you do have the merchant number on your account, then please contact our customer services team as there may be an issue with the set up of your Sage Pay account. It should contain no more than 40 characters consisting of letters and numbers only with no spaces or special characters. The request was unsuccessful due to an unexpected condition encountered by the server. 4.The RedirectURL must be valid. The server has refused to fulfill the request. If you are providing a value which has more that 10 characters then you will receive this system message. Card failed the LUHN check. Please check our system monitor page to ensure there are no current issues and that our servers are processing transactions as normal. This will not allow us to decode your transaction registration POST. If you have not registered your Sage Pay account to use the Form integration method and attempt to send a transaction registration POST using this method of integration, you will receive this error. The Transaction was cancelled by the customer. The post code value must be that to where the card being used is registered in order for the transaction to continue. Please ensure that you are sending the correct value in the TxType field. Are you sure you want to create this branch? This is a required value within the Protocol and you will need to check your code to ensure that you are sending this information for each transaction you register with Sage Pay. This URL must be http:// or https:// and be less than 255 characters long. I got the integration key and password from opayo (sagepay) - the test environment. You will need to check your code and ensure that your server/shopping cart is generating a unique VendorTxCode for each new transaction. This URL must be http:// or https:// and be less than 255 characters long. This error occurs if the Sage Pay system attempts to do something to a transaction that is not in a state where such an action is acceptable. Please ensure you send exactly what was provided to you by your bank during your Code 10 check. e card issue number length must be one or two digits long and entered exactly as it is displayed on the customer's card. Provided token id does not exist in the system. If you submit a value which is not in line with the ISO 4217 codes or is not set up on your account, you will get this system message. Should not include leading zero's, and only include values in the range of 0 to 255. The PayPal billing agreement was not accepted or failed. If you have not been able to obtain a successful authorisation after the third attempt, the Sage Pay system will cancel your transaction and present you with this error message. and cannot be the same. All previous AUTHORISE requests in total must not exceed the 115% value and any further AUTHORISE requests will be denied if they exceed the maximum limit. It may also be worth checking to make sure that there are no spaces being passed (as this will be considered as a character) and also that the next value within the protocol is being separated by an ampersand (&) within your transaction registration. Unable to find the transaction for the or supplied. If this value is incorrect or invalid, then our system will be unable to identify the original transaction. The Vendor Rule Bases disallow this card range. Hi All, I hope I'm not missing something really obvious, however I'm having issues using 3d-secure on a live site. 3D-Authentication failed. All issue numbers must be entered exactly as they appear on the card, without spaces (either 1 or 2 digits). More information on the different TxTypes can be found within the protocol document. To subscribe to this RSS feed, copy and paste this URL into your RSS reader. All VendorTxCodes should be unique. You will not be able to enter more than 200 characters in the card address box on the payment pages. The Billing Firstname contains invalid characters. If you have not supplied the correct value in the RelatedVPSTxId field, have not submitted it in full or it is incorrectly formatted then you will receive this system message when our systems try to validate the post. This URL must be http:// or https:// and be no more than 255 characters in length. You must have a valid merchant number set up on your Sage Pay account, that support each card type you pass. Please contact support to re-enable this functionality. More than 50,000 rows returned. Cannot refund mobile transactions for this acquirer. If you are providing a value which has more that 20 characters then you will receive this system message. You will need to contact Sage Pay accounts as you are attempting to POST a transaction to Sage Pay using a Vendor account that has been closed. The VPSTxId uniquely identifies the original transaction which you are attempting to REFUND, REPEAT or AUTHORISE through the Sage Pay system. The Billing Address1 contains invalid characters. If the card has expired it will need to be destroyed and a different card type will need to be used ensuring that the expiry date has not passed. The Delivery Address2 contains invalid characters. The Currency is not supported on this account. A valid ##### value is required, this should be either ##### or #####. Exceeded the allowed amount of commands to execute. The Vendor field should contain the vendor name supplied by Sage Pay, or selected by you when completing your online application form. An example would be Japanese Yen (JPY). The bank did not respond within an acceptable time limit. You will need to ensure that you redirect your customer to the ACSURL which was provided to you, and also submit the MD and PaReq to ensure you are able to obtain 3D authentication. How a top-ranked engineering school reimagined CS curriculum (Ep. You will need to check your code to ensure that you have supplied this value in the Vendor field. You will need to enter the CV2 or card security code on the payment pages in order to continue. The CustomerEMail field, if supplied, must contain a valid e-mail address which is less than 255 characters long. The Apply3DSecure field can only contain the following values: 0: Use the default setting on the Sage Pay System, 1: Force 3D-Secure checks and use appropriate rules 2: Force NO CHECKS for this transaction and always gain and authorisation 3: Force 3D-Secure checks but DO NOT apply rules and always gain an authorisation If any other characters or spaces are being passed or provided, then you will receive this error code and message. You should be sending the SecurityKey from the original transaction within this field and this can be retrieved from your database and this value should contain 10 alphanumeric characters. 123.456 instead of 123.46, then you will receive this system message. This system message is only generated if you have integrated using the Direct method where you are collecting the card details to send across to Sage Pay. The Transaction has already been Refunded. The DeliveryAddress and DeliveryPostcode are required. The RelatedVendorTxCode should always contain the original VendorTxCode of the original transaction against which you are attempting to perform your REFUND, REPEAT or AUTHORISE. The CardNumber field should only contain numbers. The value, if supplied, should contain either 0, 1, 2 or 3. This URL must be http:// or https:// and be no more than 255 characters in length. To help you fill in the blanks: 1 Transaction failed registration. This field is required to indicate the type of card being used by the customer (ie Visa, Mastercard etc) whose card number you have supplied within the CardNumber field. The TxType field (also called PaymentType in very old protocols) should contain the type of transaction you wish to perform. You will need to check your code to ensure that you are retrieving the correct value from your database before passing this through in the RelatedVendorTxCode field. This system message would only be generated if you have integrated using the Direct method where you are colleting the customers card details to send across to Sage Pay. The IP address of each new server you POST from will need to be registered with Sage Pay. What I have in my own project is that if user request comes from IPv6, I fallback to "3.00" as I can't pass IP with "4.00". You will need to check your code to ensure that you are providing us with a Billing Address field confirming the customer's cardholder address to where the card is registered. Configure the Settings - SagePay Form. The Vendor field should contain the Vendor Name which you specified on your application form when you signed up to Sage Pay. The encryption method is not supported by this protocol version. Everything worked as expected and a new resource has been created. We are getting the following error when executing this: [description] => Authentication values are missing [code] => 1001. For more information please refer to the protocol guides. The specified and combination is not valid, or the user may be locked out. Accepted values for this field are: VISA (Visa Credit), MC (MasterCard credit), DELTA (Visa debit), UKE (Visa Electron), MAESTRO (you can still send SWITCH for older cards), AMEX (American Express), DC (Diner's Club) and JCB (Japan Credit Bureau cards). Please check your code to ensure that your Notification URL does not contain more than the maximum number of characters. If the address is longer than 200 characters, you will receive this system message. Aug 30, 2019 at 9:05. . Your original transaction registration should always contain a description field which should contain a brief description of the transaction being performed. If you have not requested that you are wanting to use the Form solution and attempt to post a transaction registration you will be presented with this error message. Please check and retry. This is a required field and needs to be sent with every transaction you register with Sage Pay. The Authorisation was Declined by the bank. The request was unsuccessful to the server being down or overloaded. Please use the mobile device. 565), Improving the copy in the close modal and post notices - 2023 edition, New blog post from our CEO Prashanth: Community is the future of AI. Connect and share knowledge within a single location that is structured and easy to search. You will need to check that the full card number has been entered correctly and that this matches that of the large card numbers presented on the front of the customers card. Not the answer you're looking for? ie $key = base64_encode("My Integration Key:My Integration Password"); When attempting to post a transaction registration using the Form integration method you will need to have had an encryption password generated by Sage Pay. The crypt string has been encoded incorrectly. You are attempting to POST data to a Sage Pay Service that does not exist or is not currenctly available. Your transaction registration must contain a Description field which contains a brief (100 characters or less) description of the transaction being performed. If you are wishing to accept American Express, JCB or Diner cards, it is likely that you will need to contact these merchant acquirers directly to obtain a new merchant number. The details for this are as follows: . If you need to process this transaction, you will need to process the Authenticated transaction again. element either not found, or present more than once. You have not passed the 3D-Authentication process which is required in order for this transaction to proceed with your payment. The given vendorsurcharge cannot be found. You will find the corresponding transaction status in the status field of the getTransactionDetail response. A valid value is required in the format 123.123.123.123. If you are using our Direct or Server integration methods, the Sage Pay system will only accept registration POSTs from servers whose IP Addresses have been registered with us. You will need to check your code to ensure that your server does not send more than 100 characters within this field. You may need to zero pad your subnet mask so that each number block contains three digits. You will receive this error if the VendorTxCode you have used for a new transaction registration matches that of a previously successful transaction against your account. The DEFERRED transaction you are attempting to RELEASE has already been released. Either an INVALID or MALFORMED response was returned. The document/file requested by the client was not found. The BillingPostCode field, if provided, can only contain a maximum of up to 10 characters. You will need to ensure that your code is not sending invalid characters. Your POST has a Currency value that does not support minor units, but your Amount field has a decimal point in it. The VendorName will be upto 16 characters or less and will only contain letters and numbers but no spaces or unusual characters. You will need to ensure that your code is passing either a value of 1 (Allow Gift Aid) or 0 (Do not Allow it) within this field. SecurityKey - Only present if Status is OK. To register the initial transaction, you post to Sage Pay via the Transaction Registration URL (A1). You cannot set the administrator password using vspaccess. GBP for UK Sterling, USD for US Dollars and EUR for Euros. If your post code is longer than 10 characters then please just enter the first 10 characters in order to continue. If you use Post or Silent Post, then the RESPMSG parameter returns the description of the RESULT code. The syntax of the request was not understood by the server. You will need to check your code to ensure you are submitting the correct value. Please also check your entry before retrying ensuring that the month is entered before the year and that it is entered exactly as it is presented on the card with no separator characters (such as spaces or hyphens). From the Sage support site http://techsupport.protx.com/errorindex.asp MALFORMED: The TxType or PaymentType is missing. The ContactNumber field, if provided, can only contain a maximum of up to 20 characters. If you did not provide a vendor name, then it would have been supplied by Sage Pay. You must enter the post code to which the card being used is registered in the post code box provided on the payment page in order to continue. The command cannot be run for the vspvendorname provided. You will not be able to perform a RELEASE against a DEFERRED transaction which has already been ABORTed. invalid_request: This error occurs when a required parameter is missing, invalid or provided more than once. The SuccessURL field must contain a Fully Qualified Domain Name and page reference pointing to the externally visible page on your site which your customers can be returned to if a transaction succeeds. The Notification URL will only ever be required when using the Server solution and will allow Sage Pay to communicate with your server. You will only be able to perform three attempts in order to gain a successful authorisation. Cannot authorise this card. Gateway specific fields. You must provide the first 9 digits of the card number in the field. Transaction is not allowed without 3D secure authentication. You will need to ensure that your code is sending the correct transaction details. You have entered an incorrect value for the card security code which is invalid. The related transaction that you are trying to AUTHORISE is NOT and AUTHENTICATED transaction. The VendorName is invalid or the account is not active. You are only able to RELEASE a DEFERRED transaction once and any further attempts will result in this system message being displayed. You will receive this system message if you are passing an amount that is outside of the supported range. The Vendor or VendorName value is required. The Currency fields should only ever contain the 3-letter ISO 4217 codes and a valid currency code type that has been set up on your Sage Pay account. The DeliveryFirstnames value is Too long. Only zero or positive integer. to fix issue with successful transaction when 3DSecure failed we should apply rule Perform the 3D secure authentication for price range like 0.1 - 1000 for example - Eldar. Dear Sir, I'm a developer and i'm deploying Authorize.net ARB API to client website. You will need to review your code and change the URL to only use a fully qualified URL which must be http:// or https:// and be accessible. You will need to ensure that you have entered the name of the credit or debit card holder within the edit box that has been provided on the payment page. It will only ever be able to contain a maximum of 16 characters consisting of numbers and letters with no spaces or unusual characters. Why does Acts not mention the deaths of Peter and Paul? ##### is an invalid date format. The VendorTxCode should contain your unique reference identifier for your transaction. This system message is only generated if you are attempting a Manual transaction where you are sending the Auth code to us within My Sage Pay. Check the card number and resubmit. You will need to ensure that the Amount field value which you are submitting is between 0.01 to 100000.00 or equivalent for other currencies. The Delivery Address1 contains invalid characters. If you are providing a value which has more that 200 characters then you will receive this system message. The issue is normally associated when you are attempting to automate these actions.