Tell them that you find it too expensive and want to save money. If this is the case, you have 2 options: First, wait till the end of the contract and then cancel the service. This website uses cookies to give you the best experience. By continuing, you agree to our cookies policy. There's the base entertainment pack, and this includes the usual channels you'd expect, as well as Sky Atlantic which features loads of exclusive content. For example, you can get in touch with a Sky TV sales team representative on 0330 1656733 or a Sky Mobile agent on 0330 123 1785 and these numbers are available from 8am-10pm. You shouldhear a briefautomated messagesaying, 'Thank you for calling the Sky sales team at Digital TV', followed by your options. Thanks for using our online services if you do still need to contact us, please be aware that wait times may be longer than normal, but be assured were prioritising calls from customers whove already been online. You should be able to phone this number from a landline or a mobile free of charge, and this has been the case with all 0800 numbers since July 2015. If you are thinking about getting Sky, then simply press 1 when you call. Livingston TELUS Assist is our 24/7 virtual assistant that answers your questions instantly. I pay 22 for Sky Fibre Broadband including boost. If you need time to think about it, arrange a convenient time for Sky to call you back, Ask the call agent to email you all the information youve discussed. Our Sky TV, Glass, Stream and broadband sales & upgrades. The Sky freephone number is 0800 151 2747, and this is a general Sky customer services line, covering various issues like technical queries, signal drop-outs and engineer visits. For customers with other phone services, the Sky contact numbers remain the same but will have a cost depending on your mobile or landline provider's call charges policies. Total credit - 624; Length of agreement - 48 months; Interest rate fixed - 0%; APR representative - 0% Our experts have the latest and best deals, so you can get in touch and find something ideally suited. The discount Sky offers is generally in the region of 40-50% and sometimes I also receive a credit to my account. A bit at a time here and there. We don't as a general policy investigate the solvency of companies mentioned (how likely they are to go bust), but there is a risk any company can struggle and it's rarely made public until it's too late (see the. Compare broadband, phone line and TV deals to find the best buys and sign up to our weekly email to get the . You can also direct your complaint to the general customer services number, above. 0 Ratings GarryJ Expert on 07-08-2020 16h03 2,389 Views Message 3 of 4 Re: BT Retentions We use cookies to deliver our services, and, if you agree, for analytics purposes to improve our services and to deliver customized ads. Why it could change your life, Nutmeg Lifetime ISA Review 51.93% Returns, Fidelity Stocks & Shares ISA Review 27.23% Return, 14 of the best investment apps in the UK for 2023. These change all the time so just let the agent know what you're looking for and they'll do what they can to find you the bestprice. For most Sky products, the minimum contract period is 12 months or 18 months unless otherwise stated. Before diving in, its always best to do some research to see the deals Sky is offering to new customers and what their rivals like Virgin and BT have on the table. This number is free to call for Sky Mobile and Sky Talk customers. We have a range of pages covering Sky products, such as Sky Sports and Sky Cinema, if you'd like to read more and see what you get when you upgrade. Most mobile and landline bundles will include calls to 0333 numbers, though this is not a freephone service. Providers usually go by address too, so cancelling your account under your name and having someone else you live with try and sign up asa new Sky customer unfortunately wont work either. Take a look at how you can tell Sky you want to cancel and end up with a discount of as much as 60%. If you have a movie and/or sports package and dont really use them, you can save a lot of money just by cancelling them. Always remember anyone can post on the MSE forums, so it can be very different from our opinion. Sky do require at least 14 days notice to cancel any Sky products. Thanks. Should you want to find out more online about Sky Sports then please visit ourSky Sports page. We will refer you to Sky UK Limited (FRN 712293) who pay us a fixed commission per completed deal. If you would like to talk to someone about getting Sky TV or upgrading, you can call0330 1656 733. Editor, Marcus Herbert. Complaints in writing will also be forwarded to the most suitable person, who will typically respond by phone call, or in writing in some cases. You'll find handy guides that deal with all kinds of issues and queries below. By continuing to browse, you accept the use of cookies. Tracking orders and rescheduling engineer visits. The options have been streamlined to ensure you get through to the rightSky expertas quickly as possible. Excerpts and links may be used, provided that full and clear credit is given to Household Money Saving with appropriate and specific direction to the original content. I usually receive a call within 2 weeks from the retention department at Sky. If possible, find out before you call whether you are still in a contract. 5.3K replies 980.8K views Browntoa Forumite, Ambassador. And if Sky has a great deal for new customers (they usually do), let them know that youre disappointed your loyalty isnt rewarded. You have a number of options with Sky Sports, including the full Sky Sports package including Sky Sports Premier League and Sky Sports F1. It works by taking two digital feeds from your minidish enabling you to do great things like watching one satellite programme whilst recording another and even recording two different channels simultaneously. Additional subscriptions are charged separately to the Sky Glass credit agreement. Could someone give me a direct phone number if. You can discuss the various Sky TV bundles, and choose to add Sky Sports, Sky Cinema and other options. Your online account also has many of these functions. Call 0333 759 3772 to reach the Sky downgrade team. It scores a respectable 3.6 out of 5 on Google Play and a more impressive 4.6 out of 5 on the iOS App Store. When you call that number your Sky expert will guide you through the options available, but Sky Cinema is pretty simple anyway. Once you have your Sky iD set up you can download the app through the App Store or through Google Play. 18 month contract. You won't be able to keep your old landline number when you're moving Sky Broadband or Sky Talk services. 478.9K views 3.1K replies Virgin Media retention deals (post your haggling successes) Contact BT | Call us or chat online | BT Help I bought a new Smart TV which had all the various catchup players, Netflix and YouTube built in. Hagglers have reported an over 80% success rate with RAC, Virgin Media and more big firms. This is the best way to reduce your Sky bill without losing any of your favourite channels. I think a lot of companies are cutting back on their retentions now. Do note, while we always aim to give you accurate product info at the point of publication, unfortunately price and terms of products and deals can always be changed by the provider afterwards, so double check first. 477 views 13 replies 1 point Most recent by virgo17 30 April at 10:30AM robbosail. If youre happy to do this, it can unlock better discounts. If you are looking for a new broadband deal, check out the great options availble through Selectra. However if you are looking for more specific help in a certain area, you can also try the numbers listed above. If youre looking to contact Sky for Business about either business TV or a business broadband deal, you will have to go through different route. Don't really want to jump through hoops to get to their retention team to negotiate a better deal. Are you happy to sign a new contract? What's Sky's customer retention phone number? If youre not sure, keep a diary of what you watch over the course of a week. Contact Customer Services on 03442 411 653 for general queries with your service. Toviewyour currentbill, highlight My currentbill and press select. Sky aims to respond to and resolve complaints within 10 days, but will advise if the resolution process is likely to take longer. Since Sky contact numbers change every time you look at the Sky help pages, you can call the general Sky customer service number 0333 7591 018 which is open Monday to Sunday from 8.30am to 11.30pm. This is the one Sky contact number constantly referred to as being dedicated to customer service. You can talk to someone about getting Sky Cinema by calling 0330 1656 733. Sky Contact Numbers; Department Sky Ireland Contact Number; Sky Accessibility Team: 0818 719 809: Sky Talk/Broadband: 0818 762 917: Sky Cancellations: 0818 762 917: Sky Ireland Customer Service: 0818 719 919 / 0818 500 160: Sky Customer Support: 0818 500 276: Sky Head Office: 0818 719 819 With the new Sky Stream puck you still have access to all the great content Sky has to offer. If someone answers your question correctly please let other members know by clicking on 'Mark as Accepted Solution'. Use this guide for all your Sky contact number needs. Direct number; Sky Freephone customer services: 0800 151 2747: Alternative free telephone number: 0844 800 0040: Main 0344 number: 03442 411 653: Alternative Lo-call number: 0843 504 7160: Sky Bereavement support: 0333 202 0912: Cancel your Sky subscription: 03332 022 135 If they don't, then let the cancellation go ahead. If you want to talk to a Sky expert about TV bundles then you can call0330 1656 733 (10am-7pm). Over 90% of our customers who use our online guides get the help they need before even having to get in touch. New customers get better offers. Received email last Thursday offering 34 pm for what I thought was previous package. 0 one-off cost. Please note, some mobile providers charge a premium for 0844XX numbers, if this is the case, download the WEQ4U app, you'll then be charged the . If you're interested in purchasing Sky and would like to speak to someone in our sales team, please visit our Shop. To talk to an agent about Sky Talk, you are best off phoning the Sky customer services number or freephone number which will get you through to the same place. This information should be on the original contract you signed, you can check in your online account or you can ask the agent on the phone. They can also help you add a phone to an existing Sky Mobile account. Some people have reported that they have seen major discounts here too. Marketing cookies enable us to target advertising on third party websites and services towards groups of people who . Ok, some customers may require a bit more assistance than others, but most of us have little contact with Sky. Most recent by UncleKevInBristol on 29 April at 12:31AM. If we are talking about a Sky TV Package ( 21.64 per month left) would add a total of 129.84 penalty fee for early exit. Call Sky and get through to the right team. Is it really worth sticking with them? is there a direct number for sky retentions ? For a few times! Ill be honest, this call can last for 30 minutes as they look at cutting things from your package or increasing your discount. 12 or 18 months). . To cancel your Sky subscription, call 03337 590 958. The bravest amongst you could let the contract end. Alternatively, you can opt for individual Sky Sports channels, and some customers prefer this because you're getting only the sport you love. Could someone give me a direct phone number if possible please? Cable.co.uk is operated and owned by Existent Ltd 2005-2023. Sky TV contact number options depend on whether you are calling about Sky+ or Sky Q. This can change depending on the month and the deals theyre willing to give out. But remember that if you sign up for a new discounted deal, you may be tied in for 12 24 months. If you would rather email Sky about your complaint, you will have to sign into your Sky account online to get started. Just give Sky a ring to see what your options are. The choice is entirely yours! Snoop App Review Is It Safe And What Are The Benefits? Cable.co.uk's broadband postcode checker will find you the best deals, providers and speeds where you live. Broadband Superfast - Upgrade. This info does not constitute financial advice, always do your own research on top to ensure it's right for your specific circumstances and remember we focus on rates not service. Weve included every Sky contact number youll ever need in this guide, including our Sky contact number which will put you through to our dedicated, friendly and experiencedSky team. Use the call centre for all your needs including upgrades, cancellations, signal issues, and engineering appointments. Be strong. If you're a Sky Talk or Sky Mobile customer, the call is free. Non Sky VIP members will need to pay for installation. Now the following isnt specific to just Sky. Make no mistake. They have all the latest information on deals and prices, and are also there if you just want to find out a little bit more about the service. Getting the right Sky contact number isn't the most straighforward thing to do. For more information read our guide, Sky Stream cost & packages | Everything you need to know. Otherwise, you are charged the same as 01 and 02 numbers, although these are usually part of inclusive packages. Necessary to provide basic functions of the website such as page navigation. is there a direct number for sky retentions ? They started at 50%, rose to 60% then decreased back to 50%. I've bought a Humax box for around 80 simply so that we aren't totally reliant on Broadband. As with the 0870 number, you can navigate to different departments using this number, which will have an automated system guiding you at first. At the time of writing, a weekday visit is 50 and weekend visits are 65. Whatever your issue or complaint, you'll find the best Sky contact number here. Unauthorised use and/or duplication of this material without express and written permission from this sites author and/or owner is strictly prohibited. If the line doesnt recognise the number you are calling from, it will ask you to enter the phone number linked to your account to identify you, so have this to hand when you call. If you are an existing Sky account holder, the automated service will recognise your number and offer you options relevant to the services you currently receive, to direct you to the right operator. 0333 7591 018. When you call for a new Sky Mobile deal, our experts will help yougo through the various offers on new smartphones and monthly plans, as well as any offers on Sky Mobile SIMs. Bitcoin Investment Review Will I Lose It All? These numbers work regardless of whether your issue is with Sky Email, Mobile, Talk, Broadband or TV, so call volume can be a bit of an issue and you may be faced with a lengthy wait in getting through to an advisor on the Sky helpline. Keeping an eye on your broadband speeds and usage. I have a number apps on my phone that allow me to stream TV, including Sky, for free Furthermore, . Regarding Sky complaints, there is some good news. They have a further series of emails depending on what sort of customer you are - independent customers based in the UK can call 08444 883 683, group customers from the UK or ROI can call 08442 411 611, and multi-site customers from the UK or ROI can call 08442 410 059. Then, follow the links to make the changes. This table should contain every Sky contact number you could possibly want, depending on your query. Take a look at how to watch Sky Sports without a subscription. Resolving your issue by phone may involve escalating your complaint to a specialist advisor. Selectra encourages you to carry out your own research and seek advice if necessary before making any decisions. Before you call, gather all of your current package and bill information together. All rights reserved. About us and Contact Page | Privacy Policy If you really want to save money, be ruthless - what you could live without? West Lothian Although there are a number of different ways online to get Sky TV and compare Sky packages, we're a little different because we can help you over the phone and get you set up. But threaten to vote with your feet and see how it all changes. If you've decided that you don't want to subscribe to Sky any longer, you can get in touch with the cancellation team to request that your services are stopped. With the upcoming Sky price rises, the time came this morning to call their customer services "to leave them". Here are couple of Sky contact number options that are affected by this: 0333 759 3964 and 0333 759 2974. The switching process has got much easier in the last few years. At the same time, it usually works out as very little extra to get the complete Sky Sports package, so there's arguably more value for money there. You know that you are paying more than new customers and youd like to be rewarded for being a loyal customer, You want to get a fairer price for your services. If you need to speak to someone directly you will be able to do it with this number. If you're interested in Sky TV then speak to a Sky expert on 0330 1656 733. Here's the address: Any time sooner than that and you wont be able to rejoin Sky as a new customer. If you can't get through to anyone on those numbers then the automated number will direct you to the online help which can be found at Sky Help. Second, see if you can downgrade the package to the minimum amount, such . Sky has multiple options for getting in touch, whether youre a new or existing customer, as well as extensive online guides. Company No. Powered by Xenforo, Hosted by Nimbus Hosting, . You wont get a load of tiers or anything, and Sky Cinema comes with HD as standard. Their phone number is 0330 041 2639 , tell the automated robot that you want to leave. Alternatively, another Sky contact number that is often linked to complain requests is 0333 7591 450 and it should be available at the same times as general Sky contact number. These arent groundbreaking offers, but they are very easy to do and will save you a few pounds just by clicking a button. Well i tried and they just went ahead and cancelled my TV without any offers at all, Hi Can i cancel my Sky 18 Month Contract broadband deal the engineer is coming out tomorrow or or am i better to give them 31 day notice than haggle with them? Customer Complaints Finally, you can also contact Sky complaints by letter. 11 of the best receipt apps to earn money in the UK. Their own Help Centre frequently suggests chatting to them via this service as an alternative to calling. If you're one of the remaining four out of ten calls, take a look at how to contact Sky if you have a complaint. If you don't want to deal with clicking all over the Sky help page, you can try the Sky contact number we've found for the team that best matches your issue or query below. Information regarding how we process your data can be found in our, Sky Stream cost & packages | Everything you need to know, The 95th Academy Awards: The full list of 2023 Oscar winners, The 2023 F1 season is coming live on Sky Sports, Michael Keaton's Batman to return in The Flash, Our latest Sky packages & deals this April, Our latest Virgin Media packages & deals this April, Our latest NOW TV packages & deals this April, Our most cherished video games that were made into movies, What's on this Christmas?