We take any complaint and feedback about our products and services and marketing very seriously and I can confirm we are investigating this for you. There quotes are competitive which I have accepted. Staysure Expat Claims . Tried again signed in, same thing again. Resolver is free. Howserv Limited is authorised and regulated by the Financial Conduct Authority FRN 599282. Dear Eirlyn Jenkins,Thank you for leaving us a review.I am pleased to hear our colleagues were very nice over the phone and we have been able to update your health declaration with no increase in the price.I will pass your lovely comments to the team.Thank you for choosing StaysureKind Regards Alex. Read 3 more reviews about Staysure Travel Insurance. We're proud to be specialists in covering pre-existing conditions. 0000020108 00000 n Want to help others get their issues sorted fast or see the latest updates about how Resolver can help you? Dear Michael WilliamsThank you for your comments. The excess amount is shown under each section in the table of benefits in your policy wording. Please use the following address to get in contact with us. Registered office . 0000284751 00000 n I have used Staysure for several years now and find their staff knowledgeable and helpful. Verification can help ensure real people write reviews about real companies. If you need to get in touch, you can find the right team to contact below. Replies to negative reviews in < 24 hours. Call our UK contact centres free. Easy process, excellent price. They weren't sent to her email address, which would have been simple. Staysure is a private company. 0000007006 00000 n 0000250391 00000 n I have given a clear account of the matter below and I would be grateful if you could make a clear reply to these comments UPDATE TODAY Thanks for the your formulaic reply beneath my message #Staysure. Its available for those aged 70 and under and is already included as standard when you choose a Comprehensive Annual policy for up to 21 days cover. So patient and helpful. But wait for it in order to process the 68 increase I ALSO HAD TO PAY A 5 ADMIN FEE!!! Staysure has an overall rating of 2.8 out of 5, based on over 116 reviews left anonymously by employees. Aug 7, 2015. Petsure is part of the Staysure Group which includes trusted travel insurance brands like Staysure. Sat. We use dedicated people and clever technology to safeguard our platform. BTW she is 80 and cannot use a computer, and certainly does not know how to get her documents or create and use an account. Ann Gwendolen Roberts. Whether you have a question about payment methods when buying a new policy, or how you can make a change to your existing policy, here youll find answers to those questions below. An Expat Travel Insurance policy is specifically designed for Brits who are living abroad. Telling us about your conditions is simple and straight-forward. The advisor promised to ring me back at a specified time and date and that it would only be necessary to confirm that there had been no changes to my previous medical answers. In most cases (excluding motor )I am happy to go with them. 0000249488 00000 n We take any complaint and feedback about our products and services and marketing very seriously and we would like to investigate this further. When I contacted Ms Xabout this, she told me to contact the claims dept. The quickest way to get in touch is to message us online, this will then email us directly, just click here. They are the driving force behind our exponential growth, numerous product awards and creation of our market leading travel products. We have travelled over the last few years to visit family who live in the EU and discovered Staysure after comparing web-sites. Volunteering. Sat. Travel Insurance . If you are a British National, a spouse or dependant of a British National and permanently lived in either France, Spain or Portugal for six of the past 12 months then you may be eligible to take out an Expat Travel Insurance policy. 03330 068025 Mon - Fri: 9am - 5pm Sat/Sun . Staysure Expat Travel Insurance promo codes, coupons & deals, May 2023. We automatically connect you to contacts at thousands of household names, ombudsmen and regulators to find a resolution. Great service! I was able to complete my claim online and upload copies of the letters from P&O. Found 2 email address listings: @staysure.co.uk @intervest.gi Ryan Howsam Phone Number 0%. Britannia House, 3-5 Rushmills Business Park, Bedford Road Northampton NN4 7YB. Role Purpose: The Director of Engineering is responsible for the design, development, implementation, and maintenance of the company's technology infrastructure and systems architecture. One more step! We have always used Staysure for our travel insurance and have always been satisfied. Don't forget . We are always looking for talented individuals, and you may just be what we are looking for If you want to join the UKs most trusted travel insurance brand and be part of our success story - wed love to hear from you. Staysure is in financial services sector. Spectator Tickets. Verification can help ensure real people write reviews about real companies. By providing you with all the tools and contact details needed to raise and manage your complaint, we put you firmly in control of your issue. Salary: 150,000. 9:00am - 5:30pm. 0000014250 00000 n It can also help reclaim expenses when you lose or damage your ski equipment as well as cover the costs of unused ski passes, piste closures and avalanches. very helpful staff if you need to query any thing. Address Northampton, ENG. Thank you for choosing Staysure! Staysure Expat travel insurance, a trading name of Avanti Group Solutions, is administered by Howserv Europe, S.L . 78% of customers on the site have rated Staysure travel insurance as 'Excellent' citing great customer service and competitive prices. Youll also need to be registered with a doctor in your (non UK) home country, who can grant access to your medical records if something goes wrong. Thank you for taking the time to leave feedback. Rocketreach finds email, phone & social media for 450M+ professionals. Verification can help ensure real people write reviews about real companies. Location: Hybrid - Travel to Northampton or London 1-2 times per month. Other Access your My Staysure account by logging in here. . Would recommend to anyone. Staysure has collected 106 reviews with an average score of 2.84. Covering your medical conditions on your expat travel insurance is worth doing right. Get the best price and save money now. The company started trading on 1 June 2004. Dear Mr Morrow Thank you for taking the time to leave us this feedback.I am sorry to hear that your documents did not arrive in time for your trip. We have stayed with this company even although we compare web- sites every time, as we feel they give reliable, unfussy service ( having been in a situation where we needed advice) and are reasonably priced. Useful. Security Check One very happy & satisfied customer. Anyone can write a Trustpilot review. Thank you for your feedback and your kind comments, we will pass your comments on to the team. | Read 220,861-220,877 Reviews out of 220,877 Mon - Fri. 8:30am - 8:00pm. Write to us. She gave me several options to think about. 9:00am - 5:30pm. We called and were promised calls back but never received any, when we called again operators said there were no previous calls recorded but when we insisted and gave names and times of who we had spoken to they found the calls. The website was eady to use and the cost of the holiday insurance was very reaonable.I hope I could still give 5 stars if I ever needed to make a claim. We are working with industry leaders, regulators and government to make your voice heard and improve customer service. Companies can ask for reviews via automatic invitations. Over 700 people work across our brands and our head office is in Northampton. Our growing family of travel insurance brands include Staysure, Avanti Travel Insurance, Payingtoomuch.com, Rock Insurance and Petsure. As I had just had a pacemaker fitted a couple of months before I was a little apprehensive about questions and cost but the questions were very straightforward and the cost although not cheap was not as much as I was expecting. 0000000016 00000 n The Claims dept said I should contact Ms X. You can change your cookie settings at any time. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. 0000296574 00000 n Then like us on Facebook and follow us on Twitter. Those who are up to 85 can travel up to 35 days at a time. Thank you for your feedback and your kind comments, we will pass your comments on to the team. View our cookie policy here. We're hiring a superstar Group SEO Manager. Its quick, easy and totally free. Or you can visit our Help Centre to see if weve already answered your question. 0000284646 00000 n The renewal administration works very well. Northampton Best and worst companies at resolving issues. On My Staysure, you can update your address and contact details, including telephone number and email address. Lucy (unsure of surname) was wonderful. Staysure Travel Insurance is administered by Howserv Limited which is registered in England and Wales number 03882026. 0000276048 00000 n 0000276322 00000 n Staysure. I welcome your feedback on this matter. I decided on this option thereby leaving myself uninsured for this short period. So you can be confident that youve got the right cover, thats tailored just for you. Good Value. Get a Quote today. Finally I received an email from X today saying that I was covered under my previous policy which expired on 31st Jan 2015, but not under my current policy. I called back 2 weeks after, got through to Toby, he too sounded so friendly, he got me through to Lucy. Best regards, Thank you for your comments. I was very impressed with the caring yet professional attitude of the sfaff at Staysure when I rang to ask about holiday Insurance. Posted: March 24, 2023. With an Expat Single Trip Travel Insurance policy, all travellers up to 85 can travel up to 104 days. Can only give a reveiew on the quote offered using the website. We use dedicated people and clever technology to safeguard our platform. Setting up your account is quick and easy to do, all we need is a few details from you and you'll be . Britannia House, 3-5 Rushmills Business Park, Northampton, NN4 7YB. Sign Up For Free G2Crowd Trusted. We hope you still had a lovely holiday! Thank you for choosing Staysure and we hope you have a lovely trip. An insurance company that ignores its policy holders - who will often be contacting them when they most need help - is NOT a good insurance company Thanks for asking me to rate you in one of your constant and annoying emails, Staysure. Since I was overseas at the time I did not have all my policy details to hand. 2023 Resolver Consumer Online Limited. You've accepted analytics cookies. If you remain unsatisfied with our response you will be able to escalate your complaint to the Financial Ombudsman Service, whose details will be included in our response. You've rejected analytics cookies. Also, for some of our insurers we may receive a profit share payment if they achieve performance targets across their product portfolio. I am pleased to hear that you are likely to use us again but we can unsubscribe your email so that you do not receive marketing from us. Bedford Road trailer <<358345583C984982A7E5E060CC482ADD>]/Prev 795543>> startxref 0 %%EOF 246 0 obj <>stream Staysure travel insurance has a customer rating of 'Excellent' on the customer review site Trustpilot. Here are 8 tips for writing great reviews. I got no satisfactory answer to my belief that I had 12 months cover incl. We may take up to 7 working days to respond to post. The call centre staff were helpful & efficient. Unfortunately Trustpilot does not allow us to post our contact details in these replies. Get a Quote today. office: Av. Think prices/ service good apart from this. I am also sorry to hear that the cost had increased from previous years you had insured with us. This rating has decreased by -11% over the last 12 months. Simple! If youre looking to go away for longer than three months, then you could have up to 366 days of cover depending on your age and the destination youre travelling to. We'd also like to use analytics cookies so we can understand how you use our services and to make improvements. It was a joy to work with the company without worrying about what happens next. Glad my travel insurance was with them. Please use the address to the left for ALL correspondence & quote the above Claim Number in ALL subsequent communication. Thank you for your feedback and your kind comments, we will pass your comments on to the team. We may take up to 7 working days to respond to post. This company however are dragging their feet and causing undue distress to an elderly couple and especially my father who blames himself for all the money lost on the holiday. Resolver is a totally free service that you can use to complain effectively. There are 48 customers that Staysure, rating them as bad. Travel with confidence with award-winning Travel Insurance for your next break. Isla Graciosa, 1, 28703 San Sebastin de los Reyes (Madrid), Espaa). Please use the following address to get in contact with us. e't_C}%hi4nNm3hI+1+IV4e}hc?U;!%4AaZlz29:? Extremely pleasant employee who explained everything and even had time to chat which is unusual these days but put me at my ease. Theres no jargon in our rights guides. Dear David WatersThank you for being a loyal customer to Staysure.I am pleased to hear our staff was helpful with any queries. Dear Ann Ford Thank you for your comments. Because my husband has a pre -existing medical condition it was reassuring to find a company that was easy to talk to on the phone to be able to choose the correct cover. If you need more help, please visit our FAQ Help Centre. Staysure - email id & phone of top management contacts like Founder, CEO, CFO, CMO, CTO, Marketing or HR or Finance head & all company details. Check out what 271,027 people have written so far, and share your own experience. As title suggests, recommend staysure to anyone. Staysure Travel Insurance is arranged by TICORP Limited which is registered in Gibraltar company number 111526. The company registration number is 05142148, It's main line of business activity is Activities of insurance agents and brokers, and the company is listed as Inactive. Many thanks. . Get started now and lets get this sorted. Hours: 37.5. Staysure headquarters is in Northampton, England, United Kingdom. It is a requirement expat policyholders living in Spain need to have a TSE card. Finalised the policy. Finished within a few minutes and documents came through safely. NEW UPDATE AFTER RECEIVING YET ANOTHER BLAND EMAIL FROM A STAFF MEMBER AT STAYSURE REFUSING a) to apologise for their error or b) to reply directly to my clear criticism of their service as outlined below. Payment through the automated process proved not to be possible. Get up to 10m medical emergency cover with Expat Travel Insurance for France, Spain & Portugal. Britannia House, 308-314 London Road, Hadleigh, Benfleet, Essex SS7 2DD . Please call our customer service team who will happily investigate the matter further for you. (sic) Since I was not pressing any buttons and was calling from overseas via skype I can only presume the line was bad - something that an international insurance companies call centre should be used to, surely? 5 reviews. You can submit a complaint in writing to [email protected] or via our address: Britannia House, 3-5 Rushmills Business Park, Bedford Rd, Northampton NN4 7YB . By providing you with all the tools and contact details needed to raise and manage your complaint, we put you firmly in control of your issue. Check out what 268,839 people have written so far, and share your own experience. You can get in contact with us via telephone or email. 202 45 Contact details. Please call our customer service team who will happily investigate the matter further for you.Many Thanks. 202 0 obj <> endobj xref Thank you for choosing Staysure Kind regards, Katie. The outcome was very favourable and I booked for our long stay holiday with confidence. At the home of travel insurance, we strive to be the best at what we do. The Personal Finance Awards. Dear Mr ThompsonThank you for taking the time to leave a reviewIt is great to hear that you found it easy to insure and you found the policy good value for money.Kind regardsRoss, Excellent help and advice for older peopleThanks, Dear Joy WoodhouseThank you for your feedback.I am pleased to hear you have had an excellent experience with Staysure.I will pass your great comments to the team.Kind regards Ross, No problems booking everything on line, great service, reasonable cost. Staysure PGA Seniors Championship moves to Scotland. Second call, got a lovely gentleman who completed my insurance policy and was professional and supportive. Did not have to use Staysure as holiday went without hitch. Name Job Title/Designation Company Email Contact Number View Number; Human Resources (HR) HR . 0000001196 00000 n It was founded in 2004. Registered office: Britannia House, 3-5 Rushmills Business Park, Bedford Road, Northampton, NN4 7YB. Will use again Sandra and Gary Stepton. Dear Austin D, Thank you for your feedback. However, if you'd rather complain directly, you can use the above address to contact Staysure. The young lady i spoke with was very knowledgable of the insurance i needed all in a very friendly manner. I was treated with patience and respect during what turned out to be a complicated phone conversation, including receiving a call back when my phone died. Staysure key technologies used on the website. It was a bit confusing trying to work out which claim form to use but I spoke to their customer service who said to use the one for "Travel Delay". It goes against our guidelines to offer incentives for reviews. I have had an Annual policy with Staysure for the past 3 years. Thank you for choosing Staysure! Staysure Travel Insurance is arranged by TICORP Limited which is registered in Gibraltar company number 111526. The only thing I would say is that the advisors speak far too quickly, as though reading from a card making it more difficult to hear what they were saying and I'm not hard of hearing. Payment through a mamber of staff was reasonably efficient but there was a long delay before the person was available. I have been a Staysure customer for some years. It is not recommended to purchase travel insurance from this third party, as you may incur significant financial losses without proper assistance. Dear Dewi Bishop Thank you for your comments.I am happy to hear our staff has been helpful and you have received excellent service from StaysureThank you for choosing Staysure, I certainly hope to hear from you again in the future.Kind RegardsKerri. Companies House does not verify the accuracy of the information filed. We shall see what quality we get if we need to use it. We are pleased you found our colleagues helpful and knowledgeable.Thank you for choosing Staysure Kind regards, Emma. Before you take out a policy with us, its worth thinking about the areas that you might need to upgrade your level of cover to. This cant be added retrospectively. . The insurance cover is expensive considering I can not work due to my illness untop of my holiday, considering someone without an illness can get cover for 10-15 & im stable, dont be in/out of hospital regularly for anything only routine scans which is done as an outpatient. I can confirm that a final written response will be sent to you within the required timeframes. | Read 219,221-219,240 Reviews out of 219,250. . I called the Staysure team to renew my annual travel insurance, I needed to change my destination and medical information. I knew exactly what I was buying and how much it was going to cost. Once your successfully logged in, You'll need to click 'My Account Details' and then 'My Email Address'. Mon - Fri. 8:30am - 8:00pm. 10:00am - 4:00pm. Europe, S.L., Agencia de Seguros Exclusiva, an Exclusive Agent of ERGO Seguros de Viaje, (Registered Available 24/7, it's the easiest way to view your documents or to make any changes. Not a good outcome regarding her referral. We hope you have had some lovely holidays! UK Contact Centres. 10:00am - 4:00pm. The team that dealt with my recovery from Italy and the processing of my claim need to be commended. We are pleased to hear our colleagues were helpful, efficient and provided excellent service. Unfortunately Trustpilot does not allow us to post our contact details in these replies. Travel with confidence with award-winning Travel Insurance for your next break. You can do this either over the phone or through our online medical screening. Date of experience: April 28, 2023. Needless to say I took out my car insurance through Staysure as well. Easy to insure and we had a discount voucher making it even better value. Very pleased with Melvin, he explained everything we needed to know. It goes against our guidelines to offer incentives for reviews. Instead, theyre full of the info you need to get things sorted. 0000003404 00000 n You can get award-winning travel insurance, with no upper age limit and well cover most pre-existing medical conditions. If you ever need to claim then it is a total nightmare how on earth did they reach their status, Thank you for taking the time to leave your feedback. Great value with quality extras. Opening Times. Jonathan was so kind and helpful I felt incredibly confident with my holiday insurance choices especially as it was for my disabled husband and 90 year old dad. Tailor your policy to suit your needs. 0000023905 00000 n Do you agree with Staysure Travel Insurance's 4-star rating? Have found them to be very competitive for our requirements. I raised this issue nearly THREE MONTHS AGO and I still have not received an answer, a confirmation of the initial promise of reimbursement or any form of apology from anyone on your staff or team. Howserv Limited is authorised and regulated by the Financial Conduct Authority FRN 599282. Anyone can write a Trustpilot review. After chasing several times, I finally received a brief email telling me that, contrary to MS X two separate emails I was NOT insured for cancellation. We have used Staysure for several years now, always easy to arrange and no problems encountered for travellers with Parkinson's, Information provided by various external sources. 0000007547 00000 n 0000016559 00000 n Registered ofce: First Floor, Grand Ocean Plaza, Ocean Village, Gibraltar. The agent told me that I had to pay an EXTRA 68 to cover the final 6 months. Please check with your phone provider if you are unsure about how much a call will cost. 0000013845 00000 n Would be nice if all documentation could be saved as PDF on a mobile phone/tablet instead of carrying the bunch around with you. It has a score of 4.7 out of 5.0 stars from over 248,000 reviews. Your My Staysure account allows you to manage your travel insurance policy at a time that suits you. We constantly strive to be the best in our sector; creating a dynamic culture that encourages ideas, working together as one team and adopting a vision that sets us apart from the competition. I was extremely impressed to receive the call at EXACTLY the promised time arranged. hV{PSgQLGox BMm"QQnx (,P [@CPp@!uDlQB`ang o;;\ M)`kvYy>i8|kI >Adv>rBv1*6u@GjHieqj~eO!dh\i| Over 500 people work across our brands and our head office is in Northampton. Staysure in Northampton, ENG What email should the hiring manager contact you at? We are pleased you find the process straight forward and price reasonable. Helpful and responsive when negotiating the annual premium and also when setting a claim. Resolver is a completely free complaint-resolution tool that puts the British consumer directly in touch with the customer service providers who can resolve their complaint. Both our Single Trip and Annual policies have an upper age limit of 85. With Resolver you can send your case to key ombudsmen and regulators including: Resolver is not affiliated to, linked with or otherwise endorsed by Staysure. declared conditions. Documents arrived sometime after i went on holiday.Dated 10 days before i left so i dont know exactly when they turned up.Supposed to be 5 workingdays .Also seemed the cost had spiralled from previous year (again documents late, arrived after I left) Very unsatisfactory. You can change your address by accessing your 'MyStaysure ' Account. 0000006361 00000 n Get contact details including emails and phone numbers (business & personal). To do this youll need to describe the item youre covering and Single Item cover cant be added retrospectively. I was advised that the premium could be returned to a normal level but this would necessitate not renewing for several weeks. I phoned in and spoke to Richard who was very helpful. Replies to negative reviews in < 24 hours, Read 1 more review about Staysure Travel Insurance. Enter a name to find & verify an email >>> . Continue. If you need to make a claim, we'll make it as easy and stress-free as possible. They were so helpful that as my car insurance was due for renewal I asked them to quote me which I am glad did as it saved me a lot of money compared to my then current insurer. Find out more about Staysure and get your travel insurance quote today 2023 Trustpilot, Inc. All rights reserved. Playing Experiences. I have used them a number of times and willo again, Dear Leuan Gwyn Parry,Thank you for your comments.I am delighted to hear you have had a great experience with Staysure and that we've offered cover at a reasonable price.Thank you for using us and we look forward to hearing from you again in the future.Kind Regards Emma. Dear KBThank you for your comments.I am very happy to hear we have been able to offer you a good deal and our staff were helpful and knew what they were talking about.Thank you for choosing StaysureKind RegardsShanice. Try for free at rocketreach.co Toggle navigation {{ userNotificationState.getAlertCount('bell') }} . Staysure Travel Insurance is administered by Howserv Limited which is registered in England and Wales number 03882026. ?KEkl3gI9]}WS?Zso0sKEr_~|l-S. Very easy to make a change to my policy. Check the section to learn more about which tools and technologies are used by Staysure and how much is Staysure oriented towards technology. The US personnel dealt with this issue very quickly and just asked to be kept informed, which I did. Dear Mrs CG JonesThank you for your comments. Enquiry Type . Found the staff helpful and they knew what they were talking about.I got good deal and paperwork received quickly. 0000014277 00000 n We are proud that our efforts continue to be recognized year after year with a number of industry awards, such as the British Travel Awards and I am happy with the cover the policy provides. Call our UK contact centres free. We are pleased to hear you will be recommending Staysure to others and that you found the price excellent. Thank you Staysure. The customer helpline was really good & the person I spoke to was really helpful & went through everything with me to make sure we got the best deal. With an Expat Annual Travel Insurance Policy, all travellers up to 85 can spend up to 183 days in their policy year on holiday. Thank you for choosing StaysureKind regards, Emma. For complaints regarding the policy sale and service. Many thanks, I cannot fault Staysure they provided excellent professional service at a very difficult time following an accident in Italy. Partnerships/Bespoke Events. We constantly strive to nurture our people and improve our products and services to make what we have to offer the best-in-class. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. I needed to see a doctor during my holiday and Staysure gave me a reassuring service. See the latest vacancies here at Staysure. After two successful years at Formby Golf Club, the flagship event of the Legends Tour, the Staysure PGA Seniors Championship heads north to Trump International, Scotland in Aberdeenshire. 0000006632 00000 n Call our contact centre on +34 952 010 057. . Save BIG w/ (14) Staysure Expat Travel Insurance verified coupon codes & storewide coupon codes. Thank you for choosing Staysure! The whole process was faultless. 0000022612 00000 n They ask for information which I provided straight away and they have no reason to hold on to the money. Tel: +44 (0)1403 289162 Fax: +44 (0)1702 427173 . Thank you so much for the friendly chat and going over your working time to support me. You can get award-winning travel insurance, with no upper age limit and well cover most pre-existing medical conditions. Consequently I always get a quote from them for all my insurances. The Spanish version of what was called the EHIC is called the Tarjeta Sanitaria Europea (TSE). I looked at a few different sites and all were very similar but Staysure's price was very competitive and one recommended by Which. I contacted Stay Sure as I was unsure about insurance whilst undergoing investigations and awaiting a diagnosis. Companies can ask for reviews via automatic invitations. Or if calling from outside the UK +44 1604 210 845. I cannot fault any aspect of the help and support they provided. Dear Dudley Baker, Thank you for your comments. We are pleased to hear Melvin explained everything you needed to know and found the price reasonable. We are remunerated by commission for the arrangement, service and renewal of your insurance policy. Available 24/7, it's the easiest way to view your documents or to make any changes.